UK Customer Service Advisor - Cape Town

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 201,000 - 335,000; Full time

Benefits offered by this job

Medical insurance

Incentives

Attendance bonus

Breakfasts & packs

Career development

Culture & values

Job summary

Huntswood is hiring Customer Service Advisors (Webchat & Voice) in Cape Town. You will manage multiple chats and inbound calls, delivering consistent service aligned with SLAs while building rapport and resolving issues promptly. Strong written and verbal communication and UK market/insurance knowledge are highly valued.

A supportive, people‑first culture awaits. Benefits include comprehensive medical insurance, performance incentives, attendance bonuses, weekly breakfasts, career development,

Qualifications

• Matric / NQF Level 4 required.
• Clear credit and criminal record.
• Minimum 1 year experience in customer service (webchat + voice).
• Understanding of UK market; insurance experience is essential.
• Strong written and verbal communication skills.
• Ability to adapt to different customer needs.

Responsibilities

• Manage multiple webchat conversations and inbound calls professionally.
• Deliver high-quality service in line with performance standards and SLAs.
• Build rapport and trust with customers using clear, empathetic communication.
• Resolve customer issues at first point of contact.
• Maintain exceptional accuracy and attention to detail.
• De-escalate customer complaints by resolving dissatisfaction at first point of call.

Skills

Written communication

Verbal communication

Customer empathy

Adaptability

Education

Matric / NQF 4

Job description

Job Description

We’re Hiring: Customer Service Advisors (Webchat & Voice)

Join Huntswood – A ResultCX Company

Are you a confident communicator with a passion for customer service? Do you thrive in a fast‑paced environment and love creating WOW moments? If your answer is YES, then this is your next big opportunity!

What You’ll Do

• Manage multiple webchat conversations while handling inbound calls professionally
• Deliver high‑quality service in line with performance standards and SLAs
• Build rapport and trust with customers using clear, empathetic communication
• Resolve customer issues at first point of contact
• Maintain exceptional accuracy and attention to detail
• Ability to de‑escalate customer complaints by resolving expressions of dissatisfaction at first point of call

What You Bring

• Matric / NQF Level 4
• Clear credit & criminal record
• Minimum 1 year experience in customer service (webchat + voice)
• Understanding of UK market (insurance experience is essential)
• Strong written and verbal communication skills
• Ability to adapt to different customer needs

Why You’ll Love Working With Us – Benefits

Joining Huntswood means being part of a company that puts people first. Our benefits include:

• Fully covered medical insurance — 100% paid for, because your health comes first
• Performance-based incentives — your hard work = real rewards
• Attendance bonuses — show up, get rewarded
• Monday breakfasts & dignity packs — start the week supported
• Growth & career development programmes — your future is our priority
• A collaborative, positive, people‑centric culture — a place where you truly belong

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients. The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create “WoW” moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A‑game every day.
• Passion is contagious- work every day like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

“It’s not just about what we do, but how we do it — our behaviours are what make us special.”