USA - Customer Service and Support Advisor

CXP are now part of the Huntswood Group; Umhlanga Rocks; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Huntswood Group is hiring a Customer Services Advisor to support US campaigns from our Umhlanga Rocks office. You’ll handle inbound calls and emails, provide healthcare information, and maintain customer satisfaction with professional communication.

We value accuracy, resilience, and teamwork. With 1 year of customer service experience and CRM familiarity, you’ll meet personal and team targets and grow through on‑the‑job training.

Qualifications

• 1 year of customer service experience.
• Excellent communication and active listening skills.
• Basic knowledge of CRM systems – or willingness to learn.

Responsibilities

• Handling inbound calls and emails from customers with professionalism and empathy.
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems.
• Meeting personal and team performance targets.
• Growing your skills – with potential for further training on more complex queries.

Skills

Customer service

Communication

Active listening

CRM software

Team player

Resilience

Tools

CRM software

Job description

Job Description

Step Into a High‑Energy US Support Role — We’re Hiring!

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What You’ll Be Doing

• Handling inbound calls and emails from customers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Keeping customers informed about different types of health care systems
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What We’re Looking For

• 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment (Health Care advantageous)
• Able to understand the metric systems.
• Excellent communication and active listening skills.
• High attention to detail and accuracy.
• Resilience, adaptability, and a team-player attitude.
• Basic knowledge of CRM systems – or a willingness to learn!

Salary Range And Work Times

To be discussed at the interview stage

Core Behavior

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

\"It's not just about what we do, but the way we do it. And it's our values that make us special.\"

NB: All appointments are subject to the positive outcome of pre-employment verification checks