Customer Service Agent- USA

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 311,000 - 489,000; Full time

Benefits offered by this job

Performance incentives

Bonuses

Career development

Job summary

Huntswood is hiring a Customer Services Advisor to handle inbound calls and emails from members, providers, and brokers with empathy and professionalism. You will deliver clear health-care information and strive to meet both personal and team targets while expanding your skills through training on complex queries.

The role supports US business hours with flexible shifts, and Huntswood emphasises growth, recognition, and a collaborative culture. Remote working options may be available.

Qualifications

• Minimum of two years in a call center.
• Knowledge of US health insurance plans, claims and billing is advantageous.
• Ability to manage multiple priorities with appropriate follow-up.
• Experience using CRM systems.

Responsibilities

• Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy.
• Providing clear, helpful information regarding health care.
• Meeting personal and team performance targets.
• Growing skills with potential for training on more complex queries.

Skills

Call center experience

Healthcare knowledge

CRM familiarity

Customer service oriented

Tools

CRM systems

Job description

Job Description

Opportunity Alert: US Healthcare Support Roles - Now Hiring!

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

What You’ll Be Doing

• Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy
• Providing clear, helpful information with regards to health care.
• Meeting personal and team performance targets
• Growing your skills – with potential for further training on more complex queries

What We’re Looking For

• Minimum of two (2) years of recent Call Center experience. (USA campaign experience is imperative)
• An understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
• Ability to handle assigned projects from start to successful completion including appropriate follow-up and documentation
• Ability to handle multiple priorities concurrently in a timely and accurate manner.
• Basic knowledge of CRM systems
• Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy.

Work Times

US hours (Must be able to work flexible shifts)

Why you will love working with us!

At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.

Enjoy Benefits That Truly Matters

• Performance based incentives
• Tenure recognition bonuses
• Continuous service rewards
• Attendance based perks
• Breakfast every Monday
• Dignity packs
• Growth and career development programmes
• A collaborative, positive, people centric culture.

Core Behaviours

At Huntswood, our people are dependable, driven, and collaborative - and our values guide the way we show up for our customers, our colleagues, and our clients.

The job holder should be able to demonstrate the following behaviours that bring our values to life:

Deliver WOW!

• Own it — take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service - Create "WoW" moments for your customers every time.

Servant Leadership

• Enable and empower all employees.
• Our people are at the heart of our success.
• Do the right thing
• Be Empathetic
• Be respectful to everyone, always
• Act with integrity, even when no one is looking.

Winning Mindset

• Bring your A-game every day.
• Passion is contagious- work everyday like it is your first day on the job.

Strive for Greater

• Stay dedicated to continuous improvement.
• Challenge the status quo and bring forward your best ideas.

"It’s not just about what we do, but how we do it - our behaviours are what make us special."