UK B2B Customer Success & Care Agent

UNLIMITED; Umhlanga Rocks; On-site; ZAR 201,000 - 268,000; Full time

Job summary

UNLIMITED in Umhlanga, Durban is seeking experienced Customer Care Agents to join our international team supporting UK B2B clients. You will handle calls, emails, and chats, resolving product, billing, and service queries with professionalism and a neutral UK accent.

The role emphasizes upselling digital solutions, using CRM tools, and collaborating with Sales, Marketing, and CX teams to enhance the customer journey.

Qualifications

• Proven UK Customer Care experience (B2B preferred).
• Excellent spoken and written English with a clear, neutral accent.
• Strong people skills, resilience, and a passion for problem-solving.
• Understanding of, or background in, digital marketing or online tools.
• Ability to multitask and work with accuracy under pressure.
• Self-motivated and adaptable, with a customer-first mindset.

Responsibilities

• Be the first point of contact for business customers via inbound and outbound calls, email, and online chat.
• Handle a wide range of enquiries including product questions, billing queries, complaints, cancellations, and debt resolution.
• Build strong rapport with customers, demonstrating empathy, professionalism, and clear communication with a neutral UK accent.
• Retain customers through effective negotiation and by highlighting the value of our products and services.
• Identify opportunities for upselling digital solutions (e.g. call tracking, lead guarantees, and visibility tools).
• Use CRM systems (C4C, Salesforce, or similar) to manage cases, track tickets, and log performance.
• Collaborate with Sales, Marketing, and CX teams to enhance the overall customer journey.

Skills

UK customer care experience

Excellent English

People skills

Resilience

Problem-solving

Digital marketing knowledge

Multitasking

Customer-first mindset

Tools

CRM systems (C4C, Salesforce)

Job description

UNLIMITED in Umhlanga, Durban is seeking experienced Customer Care Agents to join our international team supporting UK B2B clients. You will handle calls, emails, and chats, resolving product, billing, and service queries with professionalism and a neutral UK accent.

The role emphasizes upselling digital solutions, using CRM tools, and collaborating with Sales, Marketing, and CX teams to enhance the customer journey.