Tutor Support Consultant

Optimi Learning; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Optimi Learning in Centurion is seeking a Tutor Support Consultant with strong communication and administration skills to join a fast-paced team. You will onboard new tutors, capture data accurately, and manage tutor accounts with a focus on retention.

The role requires bilingual English and Afrikaans proficiency, 2–3 years in client services or call centre, and the ability to handle queries via calls and emails with timely follow-ups.

Qualifications

• Grade 12 or equivalent.
• Certificate/Diploma in Client Services preferred.
• Experience in client services/call centre and administration.

Responsibilities

• Ensure that new tutors are set up within the allocated time frame.
• Capture data accurately.
• Onboard new tutors via welcome email, call or Zoom meeting and establish a good rapport.
• Tutor account management with a specific focus on retention.
• Provide regular proactive guidance to tutor centres via calls and emails.
• Assist allocated tutor centres by solving their queries within a targeted turnaround time while focusing on a first-call resolution.
• Ensure proactive follow-up of queries to ensure complete resolution.
• Ensure that tutors feel supported and empowered.
• Conduct courtesy visits to tutor centres where necessary to strengthen relationships and provide additional support.
• Act as a link between tutors and the back office to ensure query resolution takes priority.
• Execute additional operational and administrative tasks and assist colleagues with overflow work.

Skills

Interpersonal skills

Communication

Typing

English

Afrikaans

Education

Grade 12

Client services certificate/diploma

Job description

Optimi is looking for an excellent communicator with great interpersonal skills to join the team as a Tutor Support Consultant. The ideal candidate should be comfortable working in a fast-paced environment, have a flexible schedule, and work well under pressure.

REQUIREMENTS

• Grade 12
• Certificate/Diploma in Client Services (preferred).
• Experience in Client Services/Call Centre and administration.
• Minimum 2 to 3 years of relevant experience.
• Computer literate with the ability to manage various online platforms.
• Fast and accurate typing skills.
• Proficiency in English and Afrikaans (written and verbal)
• Availability to occasionally travel

DUTIES

• Ensure that new tutors are set up within the allocated time frame.
• Capture data accurately.
• Onboard new tutors via welcome email, call or Zoom meeting and establish a good rapport.
• Tutor account management with a specific focus on retention.
• Provide regular proactive guidance to tutor centres via calls and emails.
• Assist allocated tutor centres by solving their queries within a targeted turnaround time while focusing on a first-call resolution.
• Ensure proactive follow-up of queries to ensure complete resolution.
• Ensure that tutors feel supported and empowered.
• Conduct courtesy visits to tutor centres where necessary to strengthen relationships and provide additional support.
• Act as a link between tutors and the back office to ensure query resolution takes priority.
• Execute additional operational and administrative tasks and assist colleagues with overflow work.

The position is based in Centurion.