Travel Operations Coordinator

Ambitions Travel Recruitment; Wes-Kaap; Hybride; ZAR 360 000 - 480 000; Plein temps

Avantages offerts par ce poste

Company Provident Fund Scheme

Résumé du poste

Ambitions Travel Recruitment is seeking a Travel Operations Coordinator in Cape Town. This hybrid role combines office days and remote work to oversee booking administration, supplier confirmations and payment tracking for luxury travel experiences.

You will work closely with Travel Consultants, manage multiple bookings, and ensure smooth guest journeys across Africa. A hands‑on operator with strong attention to detail will thrive in this independently owned luxury specialist.

Qualifications

• 4–6 years of experience in travel operations or B2B reservations.
• Experience in luxury travel operations preferred.
• Strong invoicing, reconciliation and payment-tracking skills.

Responsabilités

• Take ownership of each booking; keep status, notes and details accurate.
• Load supplier invoices, guest information and booking forms as they arrive.
• Maintain itineraries and booking links, clearly marking confirmed versions.
• Confirm and reconfirm services with suppliers and resolve discrepancies.
• Book restaurants, guides, transfers and meet‑and‑greet services as agreed.
• Raise supplier invoices and track payment due dates; reconcile against rates.
• Manage supplier changes and update invoices and credit notes.
• Check final itinerary details, arrange printing and courier, share guest details with properties.

Connaissances

Organisational skills

Attention to detail

Multitasking

Financial administration

Supplier coordination

Problem solving

Outils

Tour Plan

WETU

Travelyst

Description du poste

TRAVEL OPERATIONS COORDINATOR | TRAVEL OPERATIONS EXECUTIVE

CAPE TOWN — HYBRID | 2 DAYS OFFICE, 3 DAYS HOME

COMPETITIVE SALARY + BENEFITS

Travel Operations Coordinator job in Cape Town within the luxury travel industry, offering a competitive salary plus benefits. This is a hands‑on operations role covering booking administration, supplier confirmation and payment tracking within a growing, independently owned business.

Bring solid experience in luxury travel operations or reservations, with a strong understanding of the behind‑the‑scenes coordination required to deliver seamless, high‑end travel experiences?

Thrive on managing the finer details of a booking — from supplier confirmations and reconfirmations to invoices, payments and travel documentation — ensuring nothing is overlooked?

Have exceptional organisational skills, a keen eye for detail and the ability to juggle multiple bookings and deadlines while remaining calm under pressure?

Enjoy working closely with Travel Consultants, anticipating their needs, resolving supplier issues and ensuring every aspect of a client’s journey runs smoothly?

If so, this could be an exciting opportunity to join an established luxury travel business where your operational expertise will play an important role in delivering exceptional travel experiences.

Our client is an independently owned luxury travel specialist designing bespoke journeys across Africa for a global client base. Known for their personal, concierge‑style approach and deep destination knowledge, they are a close‑knitted team investing in their structure, systems and people as the business grows.

They are now seeking a Travel Operations Coordinator to own the administration and supplier communication behind every booking, working in close partnership with an assigned group of Travel Managers to keep every file accurate and every guest journey running smoothly.

The Role

• Take ownership of each booking record from confirmation, keeping status, notes and detail accurate and current
• Load supplier invoices, guest information, booking forms and passenger details as they arrive
• Maintain itineraries and booking system links, clearly marking confirmed versions
• Confirm and reconfirm services with suppliers at each stage, resolving discrepancies before they reach the client
• Book restaurants, guides, transfers and meet‑and‑greet services once agreed with the client
• Raise supplier invoices, reconcile them against confirmed rates, dates and services, and track payment due dates
• Manage supplier changes, including updated invoices, credit notes and releasing holds
• Check final itinerary detail, arrange printing and courier, and send guest details to properties ahead of arrival
• Flag anything that could affect the guest experience promptly and keep Travel Managers informed of supplier status
• Complete a joint post‑trip review with the Travel Manager after each trip
• Provide occasional after‑hours support when required
• 4–6 years’ solid experience in travel operations or B2B reservations, ideally within a DMC, tour operator or luxury travel business
• Confident working across multiple booking and itinerary systems, with strong attention to detail
• Strong financial administration skills: invoicing, reconciliation and payment tracking
• Highly organised and deadline‑driven, able to manage several live bookings at once without anything slipping
• Knowledge of African travel product is an advantage but not essential
• Hybrid working — 2 days in the Cape Town office, 3 days from home
• Company Provident Fund Scheme
• Supportive, close‑knitted team investing in its people

Frequently Asked Questions

What is the salary for a Travel Operations Coordinator in Cape Town?

This role offers a competitive salary plus benefits. Ambitions Travel Recruitment will share the full package with shortlisted candidates.

What does hybrid working look like in this role?

Two days in the Cape Town office and three days from home, Monday to Friday, 8:30am to 5pm. An occasional third office day may be needed, and the office is open every day of the week if you prefer to come in.

Is luxury travel or Africa experience required?

Not essential. Four to six years’ solid experience in travel operations or B2B reservations matters most. WETU and Travelyst knowledge are ideal, and training is available for candidates who know comparable systems such as Tour Plan.

What does a Travel Operations Coordinator do?

A Travel Operations Coordinator owns the administration and supplier communication behind each booking — confirming suppliers, tracking payments and keeping every file accurate — in partnership with a group of Travel Managers.