Travel Concierge & Itinerary Planner

andBeyond Travel; Sandton; On-site; ZAR 260,000 - 360,000; Full time

Job summary

andBeyond Travel is seeking an experienced inbound tour consultant in Gauteng who will support the sales and operations teams with expert itinerary planning and client service. The role requires deep knowledge of SA travel markets, Tourplan, and MS Office, with a hands-on approach to proposals and quotes.

You will collaborate with agents and suppliers, manage peak loads, and contribute to system testing and process improvements. A proactive, energetic mindset is essential.

Qualifications

• Minimum 3–5 years inbound tour consulting experience.
• In-depth knowledge of Tourplan and Microsoft Office.
• Good knowledge of South Africa travel markets and attractions.
• Willingness to assist, learn and adapt under pressure.

Responsibilities

• Oversee colleagues' desks when consultants are on leave or training.
• Assist with brochure quotes and tour proposals.
• Develop agent educational bookings with Sales for seamless trips.
• Support system testing and process improvements.
• Chase provisional bookings and follow up on dead leads.
• Load bookings during peak periods for consultants.
• Creative itinerary planning and design.
• Maintain clear communication with agents, sales, suppliers and colleagues.
• Take rotational emergency duty as per Retail BOP.
• Work early and late shifts on a weekly rotation.
• Provide calm, professional guest and agent service.
• Display an independent, curious and can-do attitude.

Skills

Inbound tour consulting

Terms & conditions knowledge

Product knowledge

Travel industry channels

Tourplan familiarity

MS Office suite

Problem-solving

Team collaboration

Tools

Tourplan

MS Office

Word

Excel

PowerPoint

Outlook

Job description

andBeyond Travel is seeking an experienced inbound tour consultant in Gauteng who will support the sales and operations teams with expert itinerary planning and client service. The role requires deep knowledge of SA travel markets, Tourplan, and MS Office, with a hands-on approach to proposals and quotes.

You will collaborate with agents and suppliers, manage peak loads, and contribute to system testing and process improvements. A proactive, energetic mindset is essential.