Senior Inbound Consultant

Phoenix Recruitment; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Phoenix Recruitment seeks a Senior Reservations & Travel Consultant in Cape Town. You will provide full reservation travel and sales services for in-house and associated properties, ensuring high service levels, rapid responses, and accurate documentation for all bookings.

Standby duties rotate, and you will manage yield and maximise occupancy while delivering a professional experience to clients and trade partners.

Qualifications

• Matric certificate required.
• Tertiary travel-related certificate desirable.
• 3–5 years experience in a similar travel environment.
• Fluent in English (spoken and written).
• Ability to adapt to a dynamic work environment and support different teams.

Responsibilities

• Provide full reservation travel and sales services for in-house and associated properties.
• Offer personalised booking service for all bookings and respond to trade enquiries.
• Provide timely and professional client communication with quick turnarounds.
• Generate quotes and obtain availability and costs for bookings.
• Manage bookings through status changes (quote to invoiced) and input CRM data.
• Liaise with product management to ensure top service levels for guests.

Skills

Sales driven

IT savvy

Multitasking

Self-motivation

Education

Matric Certificate

Tertiary certificate in travel

Tools

TourPlan

TMIS

Job description

A collection of owner-operated Safari Camps and Safaris in Botswana, Namibia and South Africa offering safaris with heart, purpose and authenticity based in Westlake is looking for a dynamic and driven Senior Reservations & Travel Consultant.

Responsible for providing full reservation travel and sales services for in house and Associated Products properties and services – to secure business and promote future business and growth for the Company.

Duties:

• Offer a personalised booking service for all bookings whether directly or in back-up role.
• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs / quotes for bookings.
• Making reservations using TourPlan / TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries / pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
• Gain knowledge of all products so you can add value to clients.
• Standby and emergency duty will be on a rotational basis including after hours.

Requirements:

• Matric Certificate.
• Tertiary certificate in travel related field desirable.
• At least 3-5 years relevant experience in a similar environment.
• Fluent in speaking and writing in the English language.
• Ability to adapt to a dynamic work environment and support different teams when needed.
• Ability to work fast and accurately.
• Service and detail orientated.
• Shows empathy, care and understanding when dealing with clients.
• Good interpersonal skills.
• Willingness/ability to share information.
• Ability to multitask and work under pressure.
• Sales driven.
• IT savvy.
• Be driven by self-motivation and the company values.
• Self-starter with a natural curiosity about travel, strong desire to learn.
• TourPlan system knowledge
• Local and international travel industry (inbound market) experience
• Product knowledge: Botswana, Namibia and South Africa.

Senior Inbound Consultant • Cape Town, Western Cape, ZA