Relief Travel Specialist

andBeyond Travel; Sandton; On-site; ZAR 260,000 - 360,000; Full time

Job summary

andBeyond Travel is seeking an experienced inbound tour consultant in Gauteng who will support the sales and operations teams with expert itinerary planning and client service. The role requires deep knowledge of SA travel markets, Tourplan, and MS Office, with a hands-on approach to proposals and quotes.

You will collaborate with agents and suppliers, manage peak loads, and contribute to system testing and process improvements. A proactive, energetic mindset is essential.

Qualifications

• Minimum 3–5 years inbound tour consulting experience.
• In-depth knowledge of Tourplan and Microsoft Office.
• Good knowledge of South Africa travel markets and attractions.
• Willingness to assist, learn and adapt under pressure.

Responsibilities

• Oversee colleagues' desks when consultants are on leave or training.
• Assist with brochure quotes and tour proposals.
• Develop agent educational bookings with Sales for seamless trips.
• Support system testing and process improvements.
• Chase provisional bookings and follow up on dead leads.
• Load bookings during peak periods for consultants.
• Creative itinerary planning and design.
• Maintain clear communication with agents, sales, suppliers and colleagues.
• Take rotational emergency duty as per Retail BOP.
• Work early and late shifts on a weekly rotation.
• Provide calm, professional guest and agent service.
• Display an independent, curious and can-do attitude.

Skills

Inbound tour consulting

Terms & conditions knowledge

Product knowledge

Travel industry channels

Tourplan familiarity

MS Office suite

Problem-solving

Team collaboration

Tools

Tourplan

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.

Key Outputs

• Overseeing relevant teammates desks; while consultant is on leave (be it sick or annual) or on educational - they will be required to step in and handle the consultant's desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes
• Assist and develop agent educational bookings / hosted educational bookings; and work closely with Sales to ensure these trips are seamless.
• Involved in implementation of systems and procedures - assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, following up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis as per the Retail Emergency BOP
• Working hours early and late shift on a weekly rotational basis
• Calm and professional manner of servicing agents and guests
• An independent, curious and "can do it" nature

Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

Knowledge Required

• A passion for delivering service excellence.
• An in-depth knowledge of Tourplan and all Microsoft systems advantageous.
• A good knowledge of South Africa, Southern and East Africa preferable.
• A willingness and aptitude to always assist and learn.

Skills Required

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations - Understanding of travel industry channels
• Excellent computer skills including:
• Tourplan advantageous
• MS Office applications such as Word, Excel, PowerPoint and Outlook o WETU
• Understanding and knowledge of the different markets in which andBeyond operates in
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies
• Problem-solving skills
• Teamwork!

Personal Characteristics

• Good interpersonal skills
• Sense of urgency
• Passionate about guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job.
• Willingness/ability to share information and teach and inspire others.
• Be driven by motivation and not targets.

• Must be administration driven.

Previous Work Experience Required

• Minimum of 3 - 5 years previous inbound tour consulting experience required.

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, can overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.