TrakCare IT Applications Support Specialist

NHS Scotland; Aberdeen; On-site; ZAR 770,000 - 960,000; Full time

Job summary

NHS Scotland's Department of eHealth is seeking an enthusiastic Application Specialist to join the IT Applications Support Team, providing second-line support for TrakCare used by multidisciplinary teams across NHS Grampian in Aberdeen. The post requires excellent communication, the ability to work under pressure, and a collaborative approach.

Responsibilities include investigating incidents, resolving requests, and contributing to the development and maintenance of support documentation to

Qualifications

• Minimum HNC-level qualification in a relevant IT discipline or equivalent experience.
• Experience of applications support and working knowledge of clinical systems used within the NHS are desirable.
• Excellent communication and collaborative skills.

Responsibilities

• Provide second-line support for TrakCare and related clinical/administrative systems.
• Investigate and resolve routine incidents and requests; escalate complex issues per processes.
• Contribute to development and maintenance of support documentation and procedures.

Skills

Communication skills

Work under pressure

Collaborative approach

Education

HNC in IT discipline

Job description

NHS Scotland's Department of eHealth is seeking an enthusiastic Application Specialist to join the IT Applications Support Team, providing second-line support for TrakCare used by multidisciplinary teams across NHS Grampian in Aberdeen. The post requires excellent communication, the ability to work under pressure, and a collaborative approach.

Responsibilities include investigating incidents, resolving requests, and contributing to the development and maintenance of support documentation to