Training & Systems Support Manager

Isilumko Staffing; South Africa; On-site; ZAR 550,000 - 750,000; Full time

Job summary

A leading staffing agency in South Africa is seeking a Manager of Training & Systems Support. This senior role is responsible for overseeing client software training and implementation, ensuring effective adoption of software solutions. The ideal candidate will have 7-10 years of experience in software training and support, with at least 3 years in a leadership capacity. This position requires excellent communication skills and a strong understanding of SaaS platforms to drive client satisfaction and support strategies.

Qualifications

• 7–10 years’ experience in software training, implementation, and client support.
• Minimum of 3 years in a leadership role.
• Strong understanding of SaaS platforms and adult learning methodologies.

Responsibilities

• Lead and mentor a team of training and support professionals.
• Oversee end-to-end software implementations with internal stakeholders.
• Develop tailored training programs and learning materials.

Skills

Leadership

Communication

Project Management

Customer Focus

Adaptability

Education

Bachelor’s degree in Business, Information Systems, Education or related field

Postgraduate qualification preferred

Job description

Role Overview

The Manager of Training & Systems Support is a senior leadership role responsible for overseeing client software training, data implementation, and ongoing support. This role ensures clients adopt and maximise the value of the organisation’s software solutions through effective team leadership, strategic planning, and customer-focused delivery.

Key Responsibilities

• Lead and mentor a team of training, implementation, and support professionals.
• Oversee end-to-end software implementations, coordinating with internal stakeholders.
• Develop and deliver tailored training programs and high-quality learning materials.
• Manage client support, monitor satisfaction, and drive continuous improvement.
• Collaborate with Product, Account Management, and Client Success teams to enhance adoption and retention.
• Plan and manage projects, timelines, and resources effectively.

Qualifications & Experience

• Bachelor’s degree in Business, Information Systems, Education, or related field; postgraduate preferred.
• 7–10 years’ experience in software training, implementation, and client support, including at least 3 years in a leadership role.
• Strong understanding of SaaS platforms, change management, and adult learning methodologies.
• Excellent communication, leadership, and stakeholder management skills.

Core Competencies

Strategic thinking, leadership, project management, customer focus, adaptability.