SaaS Training & Adoption Leader

Isilumko Staffing; South Africa; On-site; ZAR 550,000 - 750,000; Full time

Job summary

A leading staffing agency in South Africa is seeking a Manager of Training & Systems Support. This senior role is responsible for overseeing client software training and implementation, ensuring effective adoption of software solutions. The ideal candidate will have 7-10 years of experience in software training and support, with at least 3 years in a leadership capacity. This position requires excellent communication skills and a strong understanding of SaaS platforms to drive client satisfaction and support strategies.

Qualifications

• 7–10 years’ experience in software training, implementation, and client support.
• Minimum of 3 years in a leadership role.
• Strong understanding of SaaS platforms and adult learning methodologies.

Responsibilities

• Lead and mentor a team of training and support professionals.
• Oversee end-to-end software implementations with internal stakeholders.
• Develop tailored training programs and learning materials.

Skills

Leadership

Communication

Project Management

Customer Focus

Adaptability

Education

Bachelor’s degree in Business, Information Systems, Education or related field

Postgraduate qualification preferred

Job description

A leading staffing agency in South Africa is seeking a Manager of Training & Systems Support. This senior role is responsible for overseeing client software training and implementation, ensuring effective adoption of software solutions. The ideal candidate will have 7-10 years of experience in software training and support, with at least 3 years in a leadership capacity. This position requires excellent communication skills and a strong understanding of SaaS platforms to drive client satisfaction and support strategies.