Trainer

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Body Shop in Woodstock, Cape Town is seeking a Trainer to support the brand by developing people through targeted training and coaching to achieve strategic objectives and operational excellence.

You will coordinate learning activities, deliver development programmes, evaluate training impact, maintain records, and collaborate with stakeholders to drive a development culture. Travel between sites may be required.

Qualifications

• 3 Year Diploma or Degree (ODETDP) essential.
• 2-3 years training and development experience.
• 2-3 years experience in facilitation and presentation.
• Knowledge of the retail beauty industry (desirable).
• Qualification in Somatology or Health and Skincare or related (desirable).

Responsibilities

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Skills

Training needs analysis

Communication skills

Verbal and written communication

Education

3 Year Diploma or Degree (ODETDP)

Job description

The Body Shop is an international brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a Trainer in Woodstock, Cape Town. The main purpose of the job is to support the brand in achieving strategic objectives and operational excellence through developing people who are optimally inducted and up-skilled, through relevant and agreed training and coaching.

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organizational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organizational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Job Objectives

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Qualifications and Experience

• 3 Year Diploma or Degree (occupational directed education, training, development practitioner (ODETDP) (essential).
• 2-3 years training and development experience.
• 2-3 years experience in facilitation and presentation.
• Knowledge of the retail beauty industry (desirable).
• Qualification in Somatology or Health and Skincare or related (desirable).

Skills, Abilities and Job Related Knowledge

• Training needs analysis.
• Knowledge of TBS products lines and operations.
• Knowledge of NQF, SAQA, Skills Development act.
• Knowledge of training and development framework and methodologies.
• Communication and marketing skills.
• Verbal and written communication skills (report writing).
• Conflict and dispute management skills.
• Service and budget negotiations skills.

ADDITIONAL REQUIREMENTS

• Ability to travel between sites when required (Must have a car)
• Flexibility to support operational training requirements outside the primary site when necessary.
• Ability to work within fast-paced operational environment