Store Manager - The Body Shop V&A Waterfront

Clicks Group Limited; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Clicks Group is seeking a Store Manager for The Body Shop at V&A Waterfront in Cape Town. You will lead day-to-day store operations, drive profitability, and ensure a high level of customer service while managing a team.

Ideal candidates have 1–3 years in retail as a store manager, and a Business or Retail Management Diploma is desirable. The role is permanent and on-site with market-related remuneration.

Qualifications

• 1–3 years experience in a retail environment as store manager.
• Business or Retail Management Diploma (desirable)

Responsibilities

• Oversee store profitability by managing sales, shrinkage and expenses.
• Deliver high customer service standards and continuous improvement.
• Lead, develop and align store team to meet staffing needs.
• Drive adherence to in-store processes and compliance.

Skills

Store SOPs

IR & safety

Customer service

Merchandising

Product knowledge

Logistics/supply chain

Team leadership

Communication

Planning & delegation

Financial skills

Problem solving

Education

Business/Retail Management Diploma (desirable)

Job description

Store Manager - The Body Shop V&A Waterfront

Listing reference: click_025874

Listing status: Online

Apply by: 10 August 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

• To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.


• To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.


• To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.


• To drive and manage compliance to all in-store processes aligned to requirements

Qualifications and Experience:

• Business and/or Retail Management Diploma (desirable).


• 1 to 3 Years experience in a retail environment as store manager (essential).

Skills, Abilities and Job Related Knowledge:

• Knowledge of store standard operating procedures.


• Knowledge of legislation, IR and safety and security procedures.


• Knowledge of customer service.


• Knowledge of merchandising (visual, layout, Plano gram).


• Product knowledge.


• Knowledge of logistics/supply chain and retail industry.


• Ability to manage, lead and motivate a team.


• Verbal and written communication skills.


• Planning, organising, controlling and delegation skills.


• Financial skills.


• Problem solving and decision making skills.