Assistant Store Manager - The Body Shop V&A Waterfront

Clicks Group Limited; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Clicks Group at The Body Shop, V&A Waterfront in Cape Town, is seeking an Assistant Store Manager to support the Store Manager in planning, leading and directing daily operations and to act as store leader when required.

The role focuses on profitability, customer service excellence, stock control and staff development, while ensuring adherence to store policies and company values. This is a permanent, EE-friendly role with market-related remuneration.

Qualifications

• Diploma in business/retail management is desirable.
• 1 to 3 years retail experience is essential.

Responsabilités

• Assist the Store Manager to maximize profitability by managing key indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• Deliver high standards of customer service consistently by adhering to customer service principles.
• Assist the Store Manager to ensure effective people management, development and staffing alignment in store.
• Drive and manage compliance to all in-store processes, policies and procedures.
• Be a role model for staff reflecting the company values and image.

Connaissances

Sales growth

Customer service

Stock management

Staff training

Interpersonal skills

Communication

Team leadership

Planning

Organizing

English fluency

Second language

Results delivery

Adaptability

Analytical skills

Formation

Business/Retail Management Diploma

Description du poste

Assistant Store Manager - The Body Shop V&A Waterfront

Listing reference: click_026479

Listing status: Online

Apply by: 15 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.

Job Objectives

• To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.


• To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.


• To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.


• To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.


• To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.

Qualifications and Experience

• Business and/or Retail Management Diploma (desirable).


• 1 to 3 Years experience in a retail environment (essential).

Skills, Abilities and Job Related Knowledge

• Managing service and performance.


• Basic retail industry principles.


• Selling and interpersonal skills.


• Interacting with customers.


• Stock Management.


• Communication and analytical skills.


• Literacy and numeracy skills.


• Conflict and dispute management skills.


• Managing, training and presenting to staff.


• Ability to speak English and preferably one other official language.


• Deciding and Initiating Action.


• Leading and Supervising.


• Planning and Organising.


• Delivering Results and Meeting Customer Expectations.


• Adapting and Responding to Change.


• Coping with Pressures and Setbacks.


• Achieving Personal Work Goals and Objectives.