Trainee Manager – Retail

O'Brien Recruitment; Wes-Kaap; On-site; ZAR 150,000 - 210,000; Full time

Job summary

The Trainee Manager programme offered through O'Brien Recruitment partners with a leading retail organisation to develop capable supervisors into store leaders. You will gain exposure to sales, stock control, customer service, merchandising, and health and safety while rotating through key store functions.

Ideal candidates are ready to advance from supervisory or admin roles, comfortable with retail hours including weekends and holidays, and prepared to take on responsibilities in store

Qualifications

• Minimum 2 years’ retail supervisory or management experience.
• Previous experience as a Supervisor, Admin Manager, Sales Manager, Branch Manager or similar.
• Willing to develop into full Store Management.
• Strong customer-service experience.

Responsibilities

• Store Operations: Support day-to-day management and opening/closing procedures.
• Sales & Customer Service: Assist in achieving store sales targets and customer queries.
• Stock & Inventory: Help with stock ordering, counts and shrinkage control.
• Cash Office & POS: Support cash handling, banking procedures and POS accuracy.
• Staff Management: Assist with scheduling, team allocation and training.
• Merchandising: Ensure displays, pricing and layout meet standards.

Skills

Retail operations

Customer service

Team leadership

Stock control

Sales management

Cash office administration

POS operations

Merchandising

Problem solving

Communication

Planning and organisation

Education

Matric / Grade 12

Job description

Job Title: Trainee Manager Alternative Titles: Retail Trainee Manager / Junior Store Manager / Assistant Store Manager Locations: West Coast, Dedrift, Langebaan, Wesvewkas, Cape Town, George, Mossel Bay, Plettenberg Bay, Garden Route Province: Western Cape Department: Retail Operations Employment Type: Full-Time

VACANCY SUMMARY

A leading retail organisation is seeking experienced retail candidates to join its Trainee Manager programme. The opportunity is suited to Supervisors, Sales Managers, Admin Managers, Branch Managers and similar junior retail management candidates who are ready to develop towards full Store Manager responsibility. Candidates will gain exposure to sales, stock, cash office, customer service, merchandising, workforce management and general store operations.

LOCATIONS

• West Coast
• Dedrift
• Langebaan
• Wesvewkas
• Cape Town
• George
• Mossel Bay
• Plettenberg Bay
• Garden Route

Store Operations

• Support the day-to-day management of store operations.
• Assist with opening and closing procedures.
• Ensure company policies and operating procedures are followed.
• Maintain strong housekeeping and store presentation standards.
• Assist with Health & Safety compliance.

Sales & Customer Service

• Support achievement of store sales targets.
• Monitor promotional activity.
• Ensure strong customer service standards.
• Assist with resolving customer queries and complaints.
• Identify opportunities to improve customer experience and store performance.

Stock & Inventory

• Assist with stock ordering and replenishment.
• Monitor stock levels.
• Participate in stock counts.
• Assist with shrinkage control.
• Investigate stock discrepancies.
• Ensure stock is correctly displayed and available for customers.

Cash Office & POS

• Support cash office controls.
• Assist with daily takings and banking procedures.
• Monitor cash and POS discrepancies.
• Support cashier productivity and service levels.
• Ensure transactions are processed accurately.

Staff Management

• Assist with staff scheduling.
• Support daily team allocation.
• Coach and motivate employees.
• Assist with performance management.
• Support staff training and development.
• Assist with general HR administration.
• Develop practical management and leadership skills.

Merchandising

• Ensure merchandising standards are maintained.
• Assist with promotional displays.
• Monitor pricing and labelling.
• Support store layout and visual standards.

Minimum Requirements

• Matric / Grade 12.
• Minimum 2 years’ retail supervisory or management experience.
• Previous experience as a Supervisor, Admin Manager, Sales Manager, Branch Manager or similar.
• Strong customer-service experience.
• Stock and inventory-management exposure.
• Basic cash office and POS knowledge.
• Strong communication skills.
• Leadership potential.
• Able to work under pressure.
• Able to work retail hours, weekends and public holidays.
• Willing to develop into full Store Management.

Skills & Competencies

• Retail operations.
• Customer service.
• Team leadership.
• Stock control.
• Sales management.
• Cash office administration.
• POS operations.
• Merchandising.
• Problem solving.
• Communication.Planning and organisation.
• Performance management.
• Commercial awareness

Only shortlisted candidates will be contacted.