Traffic Management Operator

The Tolcon Group; Wes-Kaap; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

The Tolcon Group is seeking a dedicated incident support agent at its Goodwood location. You will actively monitor incidents, log and verify them, and coordinate dispatch with response units.

Strong communication and multitasking abilities are essential for handling on-road services and KPI reporting. Applicants should have a Grade 12 certificate with at least 3 years in a call-centre role, be fluent in two languages (English required), and demonstrate strong computer literacy and professional

Qualifications

• Grade 12 certificate is required.
• Minimum 3 years call-centre experience.
• Conversant in at least 2 languages, English must be one.
• Proficient in Microsoft Office suite (Excel/Outlook/Internet).
• Must be assertive with good people skills and professional telephone etiquette.
• Able to cope with unusual work schedules and multitask.

Responsabilités

• Actively monitor and detect incidents within 3 minutes of occurrence using detection methods.
• Accurate logging and verification of all detected incidents.
• Dissemination of information regarding active incidents.
• Dispatching on-road services vehicles and coordinating with response units during active incidents.
• Monitor, record and report roadside and TMC related malfunctions.
• Complete all administrative functions related to KPI reporting in a timely manner.

Connaissances

Languages

Microsoft Office

Excel

Outlook

Communication

Teamwork

Multi-tasking

Telephone etiquette

Assertiveness

People skills

Time management

Transport

Formation

Grade 12 certificate

Outils

Microsoft Office

Excel

Outlook

Description du poste

Company

Tolcon Group

Location

191 Hugo Street
Richmond Estate
Goodwood

Reports to

Operations Manager

Qualifications and skills

Grade 12 certificate.3 years call-centre experienceConversant in at least 2 languages, of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transport

Responsibilities

• Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.


• Accurate logging and verification of all detected incidents


• Dissemination of information regarding active incidents


• Dispatching of on road services vehicles as well as coordination with relevant response units during active incidents


• Monitor, record and report all roadside and TMC requirement malfunctions


• Accurate and timeous completion of all administrative functions related to KPI's.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.