Traffic Management Operator

Tolcon Group (Pty) Ltd; Wes-Kaap; Presencial; ZAR 167.000 - 234.000; Jornada completa

Descripción de la vacante

Tolcon Group (Pty) Ltd is seeking a qualified candidate to monitor and respond to roadside incidents with rapid detection and precise logging. The role requires coordination with response units to resolve incidents efficiently.

The ideal candidate will possess a Grade 12 certificate, 3 years in a call-centre, bilingual abilities including English, strong communication and multitasking skills, professional telephone etiquette, and reliable transport to cover shift schedules.

Formación

• Grade 12 certificate.
• 3 years call-centre experience.
• Fluent in at least two languages, including English.
• Proficient in Microsoft Office (Excel, Outlook) and Internet usage.
• Assertive with good communication and writing skills.
• Professional telephone etiquette.
• Ability to cope with unusual work schedules.
• Team player with strong people skills.
• Ability to multitask.
• Own reliable transport.

Responsabilidades

• Actively monitor and detect incidents within 3 minutes of their occurrence using various detection methods.
• Accurate logging and verification of all detected incidents; dissemination of information on active incidents.
• Dispatching of On Road Services vehicles and coordination with relevant response units during active incidents.
• Monitor, record and report all roadside and KPI-related malfunctions; complete administrative functions related to KPIs.

Conocimientos

Multitasking

Communication skills

Team player

People skills

Telephone etiquette

Assertive

Writing skills

Languages (2+ incl. English)

Office & Excel proficiency

Reliable transport

Educación

Grade 12 Certificate

Descripción del empleo

Qualifications and Skills

• Grade 12 Certificate.
• 3 years call-centre experience
• Conversant in at least 2 languages, of which one must be English
• Computer Literate in Microsoft Office, Excel, Outlook & Internet skills
• Assertive
• Good people skills
• Ability to cope with unusual work schedules.
• Team player
• Strong communication and writing skills.
• Professional telephone etiquette
• Ability to multi-tasking
• Own reliable transport

Responsibilities

Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods. Accurate logging and verification of all detected incidents Dissemination of information regarding active incidents Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents Monitor, record and report all roadside and TMC requirement malfunctions Accurate and timeous completion of all administrative functions related to KPIs.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks.

Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation.

The Company is committed to workplace transformation and upholding its Employment Equity objectives.

We strongly encourage applications from individuals with disabilities as well as candidates from designated groups.

Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.