Traffic Incident Dispatcher & On-Road Support

The Tolcon Group; Wes-Kaap; Presencial; ZAR 180.000 - 240.000; Jornada completa

Descripción de la vacante

The Tolcon Group is seeking a dedicated incident support agent at its Goodwood location. You will actively monitor incidents, log and verify them, and coordinate dispatch with response units.

Strong communication and multitasking abilities are essential for handling on-road services and KPI reporting. Applicants should have a Grade 12 certificate with at least 3 years in a call-centre role, be fluent in two languages (English required), and demonstrate strong computer literacy and professional

Formación

• Grade 12 certificate is required.
• Minimum 3 years call-centre experience.
• Conversant in at least 2 languages, English must be one.
• Proficient in Microsoft Office suite (Excel/Outlook/Internet).
• Must be assertive with good people skills and professional telephone etiquette.
• Able to cope with unusual work schedules and multitask.

Responsabilidades

• Actively monitor and detect incidents within 3 minutes of occurrence using detection methods.
• Accurate logging and verification of all detected incidents.
• Dissemination of information regarding active incidents.
• Dispatching on-road services vehicles and coordinating with response units during active incidents.
• Monitor, record and report roadside and TMC related malfunctions.
• Complete all administrative functions related to KPI reporting in a timely manner.

Conocimientos

Languages

Microsoft Office

Excel

Outlook

Communication

Teamwork

Multi-tasking

Telephone etiquette

Assertiveness

People skills

Time management

Transport

Educación

Grade 12 certificate

Herramientas

Microsoft Office

Excel

Outlook

Descripción del empleo

The Tolcon Group is seeking a dedicated incident support agent at its Goodwood location. You will actively monitor incidents, log and verify them, and coordinate dispatch with response units.

Strong communication and multitasking abilities are essential for handling on-road services and KPI reporting. Applicants should have a Grade 12 certificate with at least 3 years in a call-centre role, be fluent in two languages (English required), and demonstrate strong computer literacy and professional