24/7 Breakdown Dispatch Agent

Route Management; Bloemfontein; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Route Management is seeking a dedicated service agent in Bloemfontein, South Africa. Your role involves answering distress calls from drivers, dispatching assistance, and ensuring customer safety during vehicle breakdowns.

You should have a Grade 12 certificate and notable skills in communication and multitasking. Experience in a similar role is essential. The position requires a calm demeanor and the ability to handle high-stress situations effectively.

Qualifications

• Experience in a similar service role.
• Ability to meet deadlines.
• Ability to work neatly, accurately, and in an organized manner.

Responsibilities

• Answering distress calls from drivers experiencing vehicle breakdowns.
• Dispatching breakdown technicians or towing services to the customer's location.
• Keeping callers calm and safe while waiting for help.

Skills

Excellent communication skills under pressure

Computer literacy (Excel and Syspro)

Multitasking and decision-making ability

Bilingual

Empathy and calmness in high-stress scenarios

Education

Valid Grade 12 certificate

Job description

Route Management is seeking a dedicated service agent in Bloemfontein, South Africa. Your role involves answering distress calls from drivers, dispatching assistance, and ensuring customer safety during vehicle breakdowns.

You should have a Grade 12 certificate and notable skills in communication and multitasking. Experience in a similar role is essential. The position requires a calm demeanor and the ability to handle high-stress situations effectively.