Tourism and Hospitality Operations Manager

Placements24; Upington; On-site; ZAR 720,000 - 960,000; Full time

Benefits offered by this job

Performance bonuses

Housing allowance

Medical aid and retirement fund

Travel and development opportunities

Job summary

Placements24 seeks an Operations Manager to oversee day-to-day operations across lodges, restaurants, and activity providers in Upington, Northern Cape. You will lead diverse teams, implement SOPs, and drive guest satisfaction in a growing hospitality group.

The role requires strong leadership, budgeting acumen, and a track record of managing tourism operations with a focus on quality and safety. Competitive salary with bonuses and housing options are offered.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• Minimum of 6 years of progressive experience in operations management within hospitality or tourism.
• Proven track record in managing diverse teams across multiple sites and budgets.

Responsibilities

• Oversee the operational management of multiple hospitality venues including lodges, restaurants, and activities.
• Develop and implement SOPs to ensure consistent service quality and efficiency.
• Manage budgets for operational departments, control costs and identify revenue opportunities.
• Lead, train, and motivate operational teams to deliver excellent guest service.
• Ensure venues comply with health, safety, and environmental regulations.
• Manage supplier relationships and inventory for various operational needs.

Skills

Leadership

Problem-solving

Communication

Financial management

Budgeting

Cost control

Staff training

Guest relations

Operations management

Team leadership

Education

Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field

Job description

About the Role

Our client, a growing hospitality group focused on unique tourism experiences in the Northern Cape , is seeking a versatile Operations Manager . This role is crucial for overseeing and optimizing the day-to-day operations across various hospitality establishments, ensuring consistent delivery of high-quality services and guest satisfaction. You will manage diverse teams, drive operational efficiency, and contribute to the strategic growth of the company. This is an exciting opportunity for a seasoned professional to shape guest experiences in a unique and expanding region.

Key Responsibilities

• Oversee the operational management of multiple hospitality venues, including lodges, restaurants, and activity providers.
• Develop and implement standard operating procedures (SOPs) to ensure consistent service quality and efficiency.
• Manage budgets for operational departments, controlling costs and identifying revenue enhancement opportunities.
• Lead, train, and motivate operational teams, fostering a culture of excellent guest service.
• Ensure all venues comply with health, safety, and environmental regulations.
• Manage supplier relationships and inventory control for various operational needs.
• Work closely with the marketing and sales teams to align operational delivery with strategic goals.

Requirements

• A Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 6 years of progressive experience in operations management within the hospitality or tourism sector.
• Proven track record in managing diverse teams and multiple operational sites.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent leadership, problem-solving, and communication skills.
• Experience with tourism operations, activity management, and guest relations is essential.

Benefits

• Competitive salary and performance-based bonuses.
• Potential for company accommodation or a housing allowance.
• Comprehensive medical aid and retirement fund.
• Opportunities for travel and professional development within the group.
• A key role in developing distinctive tourism offerings in Upington.