Luxury Wine Farm Tour Operations Lead

GC Solar; South Africa; Vor Ort; ZAR 240.000 - 360.000; Vollzeit

Zusammenfassung

Cape Joy in Klapmuts, Western Cape, seeks a Tour Operator Coordinator to own tour operations—from itinerary planning and guide scheduling to multi-activity bookings and supplier coordination. You will coordinate wine tastings, farm tours, function bookings, and guest experiences, building strong relationships with tour operators, transport providers, and activity suppliers to ensure seamless bookings.

Experience with luxury travel, proficiency in tour operator software, and excellent guest

Qualifikationen

• Minimum 3–5 years of experience in a tour operations environment.
• Hands-on experience coordinating tours, itineraries, and multi-activity bookings.
• Experience with luxury safari lodges and boutique hotels is an advantage.
• Proficiency with tour operator software like Tourplan is an advantage.
• Experience with hospitality PMS systems (e.g. Fidelio, Apex, Innkeeper, Booking.com, or similar).
• ERP system knowledge is an advantage.
• Proven track record with rate loading and pricing across multiple platforms.
• Strong understanding of supplier/agent contracts, commissions, and the booking distribution cycle.
• Marketing experience and social media posting to promote tours and packages.
• Solid guest liaison and emergency management skills.
• Experience scheduling guides, drivers, or event staff (advantageous).
• Sharp attention to detail and accuracy under deadline pressure.
• Good working knowledge of Excel, Word, and Outlook.
• A registered tour guide qualification or wine-related certification is an advantage, but not essential

Aufgaben

• Itinerary Planning & Package Design
• Create customised B2B and B2C itineraries tailored to local and international markets
• Design holiday packages aligned with client interests or group demands
• Price packages competitively for direct clients and travel agents
• Logistics & Bookings
• Handle reservations, process payments, and issue final tickets or travel vouchers
• Schedule guides and coordinate transport logistics
• Book external activities and experiences
• Costing & Budgeting
• Calculate total tour expenses and establish profit margins
• Price packages competitively for clients and travel agents
• Vet suppliers to verify transport providers possess valid operating licenses and PDPs
• Manage supplier relationships and contracts
• Loading and maintaining rates across multiple channels
• Client & Emergency Management
• Manage disruptions including flight delays, weather cancellations, and medical emergencies
• Handle guest enquiries, complaints, and relationship building with warmth and professionalism
• Marketing & Social Media
• Create and schedule social media content to promote tours and packages
• Assist with marketing campaigns to attract local and international clients
• Maintain an active presence on platforms like Instagram, Tiktok and Facebook
• Capture and share guest experiences to build brand awareness
• Guesthouse administration alongside tour operations

Kenntnisse

Itinerary planning

Guide scheduling

Multi-activity bookings

Supplier coordination

Customer service

Marketing & social media

Emergency management

Ausbildung

Tour guide qualification

Wine-related certification

Tools

Tourplan

Fidelio

Apex

Innkeeper

Booking.com

Excel

Word

Outlook

Jobbeschreibung

Cape Joy in Klapmuts, Western Cape, seeks a Tour Operator Coordinator to own tour operations—from itinerary planning and guide scheduling to multi-activity bookings and supplier coordination. You will coordinate wine tastings, farm tours, function bookings, and guest experiences, building strong relationships with tour operators, transport providers, and activity suppliers to ensure seamless bookings.

Experience with luxury travel, proficiency in tour operator software, and excellent guest