Ticket Office & Guest Experience Associate

Babylonstoren; Stellenbosch; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Babylonstoren in Franschhoek, South Africa, seeks a friendly and service‑oriented Ticket Office Assistant to welcome guests and provide accurate information about the venue. You will handle inquiries in person and via phone/email, manage transactions, and perform related administrative tasks with a positive, professional attitude.

The role emphasizes excellent customer service, calm organization during busy periods, and a warm, energetic personality to create memorable guest experiences.

Qualifications

• Strong communication skills and professional attitude.
• Ability to stay calm and organized during busy periods.
• Friendly, energetic, and approachable personality.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Handling guest inquiries both in person and via phone/email.
• Managing transactions accurately.
• Performing administrative tasks related to Transactions.
• Providing accurate information about the venue and its offerings.

Skills

Communication skills

Customer service

Organization

Friendly personality

Job description

Babylonstoren in Franschhoek, South Africa, seeks a friendly and service‑oriented Ticket Office Assistant to welcome guests and provide accurate information about the venue. You will handle inquiries in person and via phone/email, manage transactions, and perform related administrative tasks with a positive, professional attitude.

The role emphasizes excellent customer service, calm organization during busy periods, and a warm, energetic personality to create memorable guest experiences.