Ticket Office Assistant

Babylonstoren; Stellenbosch; On-site; ZAR 90,000 - 120,000; Full time

Job summary

Babylonstoren in Franschhoek, South Africa, seeks a friendly and service‑oriented Ticket Office Assistant to welcome guests and provide accurate information about the venue. You will handle inquiries in person and via phone/email, manage transactions, and perform related administrative tasks with a positive, professional attitude.

The role emphasizes excellent customer service, calm organization during busy periods, and a warm, energetic personality to create memorable guest experiences.

Qualifications

• Strong communication skills and professional attitude.
• Ability to stay calm and organized during busy periods.
• Friendly, energetic, and approachable personality.

Responsibilities

• Welcoming guests and creating a positive first impression.
• Handling guest inquiries both in person and via phone/email.
• Managing transactions accurately.
• Performing administrative tasks related to Transactions.
• Providing accurate information about the venue and its offerings.

Skills

Communication skills

Customer service

Organization

Friendly personality

Job description

We are looking for a friendly, energetic, and service-oriented individual to join our Ticket Office team. The ideal candidate enjoys working with people, loves engaging with guests, and makes every visitor feel welcome and special.

If you are passionate about excellent customer service and would like to be part of a dynamic team, we would love to hear from you.

Ticket Office Assistant • Franschhoek, South Africa

Requirements

Strong communication skills and professional attitude

Ability to stay calm and organized during busy periods

Friendly, energetic, and approachable personality

Responsibilities

Welcoming guests and creating a positive first impression

Handling guest inquiries both in person and via phone/email

Managing transactions accurately

Performing administrative tasks related to Transactions

Providing accurate information about the venue and its offerings