TEMS Administrator DSV

Brambles; Pretoria; Sur place; ZAR 220 000 - 360 000; Plein temps

Résumé du poste

CHEP is seeking a TEMS Administrator for our Pretoria operations. You will be the main customer contact, handling reconciliations, balances, and EMS movements, while supporting Siebel-based processes and helpdesk activities.

This role emphasizes proactive issue resolution, accuracy, and strong teamwork within a dynamic logistics environment. You’ll engage with customers to maintain high service levels, schedule visits, and provide feedback to Business Managers to optimize operations.

Qualifications

• Strong customer service orientation and communication skills.
• Experience with account management and data handling.
• Ability to resolve customer issues promptly and accurately.

Responsabilités

• Be the primary contact for customers, delivering exceptional service.
• Reconcile and manage customer accounts and requests in Siebel.
• Coordinate collection of pallets and manage EMS balances and movements.
• Conduct site visits, schedule calls, and provide feedback to customers and managers.
• Investigate and resolve queries with timely follow-up and adherence to recommendations.
• Provide system support and frontline helpdesk for local clients.

Connaissances

Account Management

Customer Data Management

Customer Engagement

Customer Retention

Relationship Building

Order Processing

Issue Management

Data Integrity

Process Improvements

Outils

Siebel

EMS

Description du poste

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model https://urldefense.com/v3/ https:/nam12.safelinks.protection.outlook.com/?url=https3A2F2Fwww.youtube.com2Fwatch3Fv3DA17SyZVJM8826t3D46s&data=0407C017Cdante40sayitloud.us7Cbd0520a38f5b4cf5217908d9e4eacb6c7C2c02d76e40374bffa2b1c104fbb1ce91C07C0C07C6377925193525846817CUnknownTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=7C3000&sdata=5sr43hFkHrq3lpQyYEY80aZ3n3plQMib95NSRWnCmmw*3D&reserved=0 ;JSUlJSUlJSUlJSUlJSUlJSUlJSUl!!HDu-1JFExg!FoxqXcTulynadywQlhAnaeT17qHc8fKzsePLX5SECcnm3He2vUvGwJ3ux48jDtkusbE$).

Job Description

Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

TEMS Administrator DSV

_ If Exceptional Customer service is your motto, consider your next role as a TEMS Administrator. _

What the role entails : Act as the primary point of contact for customers, providing exceptional service and fostering strong relationships to ensure customer satisfaction.
Support the resolution of customer queries and operational issues, contributing to the smooth operation of CHEP’s customer contact functions.
Proactively manage customer accounts, including reconciliations, scheduling, and administrative support, to enhance operational efficiency and customer experience.

What you will do:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

#LI-RM1

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer Support, Data Integrity, Issue Management, Order Processing, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.