Tems Administrator Dsv

Brambles; Gauteng; On-site; ZAR 300,000 - 420,000; Full time

Job summary

CHEP is seeking a TEMS Administrator DSV to serve as the primary contact for customers, manage reconciliations, scheduling, and administrative support to enhance operational efficiency.

You will maintain strong client relationships, resolve queries, and provide electronic system support while participating in team projects and ensuring accurate data handling.

Qualifications

• Experience in customer account management and relationship building.
• Strong communication and issue-resolution skills.
• Familiarity with CRM systems and data integrity practices.

Responsibilities

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure accurate processing of customer requests on systems such as Siebel.
• Coordinate the telephonic collection of pallets and EMS balances, and resolve suspended movements.
• Conduct site visits, schedule calls, and provide feedback to address operational issues.
• Investigate and resolve queries from customers and internal teams with prompt follow-up.
• Provide electronic system support to the local client base, including helpdesk functions.
• Handle general office administration and participate in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed.

Skills

Account Management

Customer Engagement

Data Integrity

Customer Support

Order Processing

Relationship Building

Process Improvements

Communications

Tools

Siebel

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Key Responsibilities May Include:

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

TEMS Administrator DSV

What the role entails

Act as the primary point of contact for customers, providing exceptional service and fostering strong relationships to ensure customer satisfaction. Support the resolution of customer queries and operational issues, contributing to the smooth operation of CHEP's customer contact functions. Proactively manage customer accounts, including reconciliations, scheduling, and administrative support, to enhance operational efficiency and customer experience.

What you will do

• Build and maintain strong customer relationships through effective communication, timely query resolution, and proactive identification of potential issues.
• Reconcile customer accounts, manage equipment balances, and ensure the accurate processing of customer requests on systems such as Siebel.
• Coordinate and arrange the telephonic collection of pallets, managing EMS customer balances and suspended movements for resolution.
• Conduct site visits, schedule calls, and provide feedback and corrective recommendations to customers and Business Managers to address operational issues.
• Investigate and resolve queries from customers and internal teams, ensuring prompt follow-up and adherence to recommendations.
• Provide electronic system support to the local client base, including managing the helpdesk function where applicable.
• Perform general office administration tasks, including handling the switchboard, filing, and participating in team projects and initiatives.
• Serve as a backup for TEMS and other team members as needed, contributing to a collaborative and supportive team environment

#LI-RM1

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer Support, Data Integrity, Issue Management, Order Processing, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.