Outbound Team Lead — High-Impact Sales Coach

WNS; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

WNS in Cape Town seeks a proactive telesales Team Leader to guide a busy call center, driving KPIs and sales performance. The role includes supervising Leads and Associates, maintaining up-to-date administrative tasks, and handling rotating shifts to cover a Monday–Sunday work week.

The ideal candidate has at least 12 months of leadership experience, proven supervisory abilities, and a Matric or equivalent qualification.

Qualifications

• Minimum 12 months sales team leadership experience.
• Proven supervisory experience.
• Matric or equivalent qualification.

Responsibilities

• Deliver success against KPI targets through effective people management.
• Create a learning environment that develops Lead Associates and Supervisors.
• Model and support customer service to achieve first-class customer experience.
• Address engagement to reduce attrition and absenteeism.
• Facilitate direct sales by guiding team members to sell.
• Coordinate with team to keep progress updated and maximize results.
• Foster relationships and motivate the team to perform at their best.
• Coach team members to share knowledge and improve skills.

Skills

Sales leadership

Team management

Coaching

KPI reporting

Education

Matric

Job description

WNS in Cape Town seeks a proactive telesales Team Leader to guide a busy call center, driving KPIs and sales performance. The role includes supervising Leads and Associates, maintaining up-to-date administrative tasks, and handling rotating shifts to cover a Monday–Sunday work week.

The ideal candidate has at least 12 months of leadership experience, proven supervisory abilities, and a Matric or equivalent qualification.