Telesales (Midrand)

Mustek; Midrand; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Mustek is seeking a high-energy sales consultant to sell over the phone to existing and potential clients in Gauteng. You will drive gross profit, generate new pipelines, and revive dormant accounts while following SOPs and fraud prevention processes.

With at least 1 year in a similar role and a matric, you’ll excel in independent and team settings, using MS Office and strong communication to close deals and expand Mustek's client base across sectors.

Qualifications

• Matric required.
• 1 year experience at a similar level required.
• Tertiary Sales and/or Marketing qualification would be advantageous.

Responsibilities

• Sell over the telephone to existing and potential clients.
• Aim to achieve and exceed gross profit targets monthly.
• Outcalling to generate new business pipelines and revive dormant accounts.
• Upsell and cross-sell into existing clients and acquire new logos.

Skills

Sales skills

Negotiation

Communication

Phone etiquette

Budgeting basics

ICT knowledge

Product knowledge

Independent work

Team collaboration

Systems and processes

Education

Matric

Sales/Marketing qualification (tertiary)

Tools

MS Office

Job description

Job Gade: C1

To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.

Responsibilities:

Sales & Business Growth

• Achieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.
• Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
• Daily proactive outcalling to:
• Generate new business pipelines.
• Revive dormant accounts.
• Upsell and cross-sell into existing clients.
• Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
• Consistently bring in new logos and accounts, not only managing existing ones.
• Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
• Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.

Customer Service & Retention

• Maintain a strong sales culture through professionalism and solution-oriented communication.
• Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
• Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
• Build deep, long-term relationships with customers, driving repeat sales.
• Develop a reputation internally and externally for being the consultant who delivers without excuses.

Training, Development & Knowledge Leadership

• Stay ahead by mastering product knowledge faster than peers.
• Regularly attend and complete product/service training.
• Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
• Continuously sharpen sales skills to remain a top performer in the division.

Qualifications and Experience

• Matric
• Tertiary Sales and/or Marketing qualification would be advantageous
• 1 year experience at a similar level required

Skills and Knowledge:

• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Good verbal and written communication skills
• Excellent phone etiquette
• Negotiation skills
• Computer literacy
• Ability to work independently or as part of a team
• Knowledge of products
• Knowledge of systems and processes