Telesales Consultant

Discovery; Sandton; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Discovery’s Telemarketing call centre in Sandton is seeking a results-driven outbound salesperson to drive lead generation and appointments for Financial Advisors across Life, Investments, Health, Bank, and Insure products.

You will manage leads, update customer information, and work to meet daily and monthly targets in a fast-paced team environment, reporting to the Sales Manager.

Qualifications

• Matric is required.
• At least 2 years sales experience, preferably outbound telesales.
• Outbound Call Center experience preferred.
• Knowledge of MS Word and Excel.
• Tertiary qualification is an advantage.
• NQF 4/5 and RE 5 qualification (Advantage).

Responsibilities

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives

Skills

Target Driven

Team Player

Goal oriented

Self-motivated

Ability to perform under pressure

Adapt to change

Self-managed

Ability to learn quickly

Education

Matric

NQF 4/5 and RE 5 qualification

Tertiary qualification advantageous

Tools

MS Word

MS Excel

Job description

Discovery Sales & Distribution

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

This position is based in DFCR Telemarketing call centre, and reports to the Sales Manager. The successful individual will be required to conduct telemarketing across various Discovery product lines.

Areas of Responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Self-managed
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Outbound Call Center experience
• Knowledge of MS Word and Excel
• Tertiary qualification an advantage
• NQF 4 / 5 and RE 5 qualification (Advantage)

EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.