Telesales Consultant

Discovery; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Discovery Telemarketing in Johannesburg is seeking a driven telesales professional to generate qualified leads and set appointments across Discovery product lines.

You will manage leads, update CRM with accurate information, and work toward daily and monthly targets while collaborating with Financial Advisors and the sales team.

The role requires Matric, at least 2 years outbound call center sales experience, and proficiency in MS Word and Excel; tertiary qualifications are a plus.

Qualifications

• Matric is required.
• Minimum 2 years sales experience in outbound telesales.
• Outbound call center experience preferred.
• Knowledge of MS Word and Excel.
• RE 5 qualification advantageous.

Responsibilities

• Provide qualified sales leads to Financial Advisors.
• Set up appointments for Financial Advisors.
• Manage leads with accurate status tracking for management visibility.
• Engage with clients on Life, Investments, Health, Bank, and Insure products.
• Provide accurate information and route queries to ensure client satisfaction.
• Record and maintain customer information in relevant systems.
• Meet or exceed daily and monthly targets.
• Demonstrate discipline, accuracy, and commitment in follow-through.
• Participate in team meetings and telemarketing improvement initiatives.
• Be a team player and adapt to change; take initiative on new tasks.

Skills

Target-driven

Team player

Goal oriented

Self-motivated

Work under pressure

Adaptability

Self-management

Fast learner

Education

Matric

NQF 4/5 RE 5 (Advantage)

Tertiary qualification an advantage

Tools

MS Word

MS Excel

Job description

Discovery Sales & Distribution

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose

This position is based in DFCR Telemarketing call centre, and reports to the Sales Manager. The successful individual will be required to conduct telemarketing across various Discovery product lines.

Areas of Responsibility may include but not limited to:

• Providing qualified sales leads to Financial Advisors.
• Setting up appointments for Financial Advisors.
• Managing leads to ensure proper tracking of lead status for management visibility.
• Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
• Providing accurate information and routing queries appropriately to ensure a positive client experience.
• Recording, updating, and maintaining accurate customer information in relevant systems.
• Consistently ensuring that daily and monthly targets are met or exceeded.
• Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
• Actively participating in team meetings.
• Taking ownership of telemarketing improvement initiatives.
• Completing additional action items or duties as assigned to support business objectives
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
• Ability to perform under pressure
• Adapt to change
• Self-managed
• Ability to learn quickly and apply knowledge

Education and Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Outbound Call Center experience
• Knowledge of MS Word and Excel
• Tertiary qualification an advantage
• NQF 4 / 5 and RE 5 qualification (Advantage)

EMPLOYMENT EQUITY The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.