Telesales Agent (Credit) Mr Price Money

Mr Price Group; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company is seeking a Telesales Agent to join their team in Durban. You'll be responsible for contacting prospective customers, providing product information, and ensuring compliance with regulations. The role offers uncapped incentives, growth opportunities, and discounts on company merchandise. Ideal candidates will have at least 2 years of sales experience and a Grade 12 qualification.

Benefits

Uncapped incentives

Learning and Development opportunities

Employee discounts on merchandise

Share scheme for long-term employees

Qualifications

• 2+ years of experience in a sales environment, preferably in life insurance.
• Knowledge of RE5 and FAIS regulations is advantageous.
• Understanding of FSB compliance and relevant legislation.

Responsibilities

• Contact prospective customers and present information about products.
• Ensure adherence to FAIS and FICA standards during calls.
• Accurately update customer details in the system.

Skills

Sales experience

Customer service

Communication skills

Education

Grade 12

Tools

Customer Debtor System (CDS)

Job description

Job title : Telesales Agent (Credit) Mr Price Money

Job Location : KwaZulu-Natal, Durban

Deadline : October 14, 2025

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Job Description

What’s in it for you

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security

Responsibilities

Direct Sales :

• Contact prospective customers to present information and explain available products.
• Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
• Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).

Updating Personal Information :

• Accurately updating customers' personal, employment and contact details to ensure right party contact.

Qualifications

• Grade : 12
• Year Experience in Sales environment. (Specifically selling Life insurance policies).
• Specific Knowledge in RE5 + FAIS is advantageous.
• Business Understanding of FSB Compliance, Code of Conduct & Relevant Legislation (NCA, POPI, etc
• Sales / Retail / Business Development jobs