Telematics & Technical Operations Lead

Profile Personnel Ltd; Oos-Kaap; On-site; ZAR 300,000 - 600,000; Full time

Job summary

Profile Personnel Ltd in South Africa seeks a proactive, technically minded individual to oversee technical support, fleet systems administration and client service within a technology-driven environment. You will troubleshoot networking and CCTV systems, support MDVR equipment and vehicle monitoring solutions, and guide technicians remotely to resolve faults.

The ideal candidate combines strong problem-solving abilities with operational efficiency and excellent communication skills, and will

Qualifications

• Relevant experience in technical support, IT, networking, telematics or fleet operations.
• Good computer literacy with databases and admin platforms.
• Strong troubleshooting, analytical and problem-solving abilities.
• Excellent written and verbal communication to explain technical information.
• Strong organisational skills and attention to detail in managing records.

Responsibilities

• Troubleshoot networking, connectivity and communication issues affecting tracking devices, cameras and related equipment.
• Provide technical support for IP and analogue CCTV systems, MDVR equipment and vehicle monitoring solutions.
• Assist with the integration and troubleshooting of vehicle peripherals, including fuel probes, panic buttons and door sensors.
• Manage and maintain telematics back-office systems, fleet databases and associated technical records.
• Monitor the status, licensing and reporting accuracy of installed units to ensure data integrity and reliable system performance.
• Oversee technical documentation, including installation sign-off sheets, fitment certificates and warranty claims.
• Coordinate technical queries and guide technicians remotely when troubleshooting installations and equipment faults.
• Manage client relationships by responding to technical enquiries, explaining solutions clearly and ensuring queries are resolved within agreed service-level timeframes.
• Take ownership of outstanding issues, prioritise urgent technical faults and follow through until resolution.
• Identify operational challenges, take initiative and contribute to improving processes, service delivery and team performance.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Analytical thinking

Independent work

Tools

CCTV systems

MDVR

IP networking

DNS/VLANs

Fleet management software

Job description

Profile Personnel Ltd in South Africa seeks a proactive, technically minded individual to oversee technical support, fleet systems administration and client service within a technology-driven environment. You will troubleshoot networking and CCTV systems, support MDVR equipment and vehicle monitoring solutions, and guide technicians remotely to resolve faults.

The ideal candidate combines strong problem-solving abilities with operational efficiency and excellent communication skills, and will