Technical Fleet Operations & Telematics Specialist

Profile Personnel; East London; On-site; ZAR 334,800 - 446,400; Full time

Job summary

A leading recruitment agency is seeking a Technical Fleet Operations & Telematics Specialist in East London, South Africa. The role requires a technical professional responsible for managing fleet systems, optimizing telematics, and supporting corporate clients. Candidates should have over three years of experience in a related field, strong knowledge of telematics systems, and excellent communication skills. Proficiency in systems like Ctrack or Cartrack is a plus. This position offers the opportunity to work in a dynamic environment, ensuring the efficiency of technical operations.

Qualifications

• Minimum 3 years' experience in a technical administrative or fleet management environment.
• Strong understanding of telematics systems.
• Experience with AI safety features and CCTV systems.

Responsibilities

• Manage cloud-based Fleet Management Systems for optimal workflows.
• Configure and monitor AI-driven camera systems.
• Coordinate field technicians for installations and repairs.
• Act as primary technical contact for corporate clients.
• Monitor Service Level Agreements to ensure timely resolutions.

Skills

GPS/GSM communication

AI dashcams

Networking fundamentals

Verbal and written communication skills in English

Calm under pressure

Coordination and organisational ability

Tools

Ctrack

Cartrack

Mix Telematics

CRM systems

Job description

We are seeking a high-calibre Technical Fleet Operations & Telematics Specialist to take ownership of the technical and operational “nerve centre” of our fleet environment. This is not a traditional administrative role. It is ideally suited to a technically strong, detail-driven professional who thrives at the intersection of fleet operations, I.T. infrastructure, AI-powered telematics and client support.

You will be responsible for ensuring that all tracking systems, AI camera technologies and technical infrastructure are fully optimised, while coordinating field operations and delivering a high standard of service to corporate clients.

Key Responsibilities

Fleet Systems & Operations Management

• Manage and optimise cloud-based Fleet Management Systems (FMS) to ensure accurate, automated workflows.
• Monitor system performance and ensure maximum uptime across all fleet assets.
• Conduct regular data integrity audits, ensuring all vehicles, SIM cards and devices are correctly configured and reporting.

Telematics & AI Camera Systems

• Configure, calibrate and monitor AI-driven camera systems (ADAS and DSM).
• Support platforms such as Netradyne, Lytx, HikVision and MDVR solutions.
• Assist with remote setup of AI safety features, including driver behaviour and fatigue monitoring.

Technical Installation & Lifecycle Coordination

• Coordinate field technicians and fitters for installations, repairs and de-installations.
• Manage the full technical lifecycle of telematics hardware deployments.
• Perform remote system health checks to confirm device communication before job completion.
• Provide remote technical guidance on hardware installation, wiring and signal testing.

Networking & Technical Troubleshooting

• Diagnose and resolve connectivity issues related to APNs, IP addressing, DNS, VLANs and network latency.
• Troubleshoot hardware-to-server communication failures.
• Ensure seamless integration between tracking units, cameras and associated systems.

Client Relationship Management

• Act as the primary technical contact for corporate clients.
• Translate technical issues into clear, professional communication.
• Provide real-time updates on installations, faults and resolutions.
• Maintain strong client relationships, even in high-pressure or escalated situations.

SLA & Service Delivery

• Monitor and enforce Service Level Agreements (SLAs).
• Ensure “Unit Down” and “Camera Fault” issues are resolved within required timeframes (24–48 hours).
• Maintain high responsiveness to client queries, particularly for critical issues.

Minimum Requirements

• Experience:
  • Minimum 3+ years in a technical administrative, telematics or fleet management environment.
  • Exposure to Tracker, Cartrack, Ctrack, Mix Telematics, Bidfreight or Kargo National is highly advantageous.
• Technical Knowledge:
  • Strong understanding of GPS/GSM communication and telematics systems.
  • Experience with AI dashcams, MDVR or CCTV systems.
  • Solid networking fundamentals, including IP, APN, DNS and VLANs.
• Systems & Tools:
  • Proficiency in platforms such as Ctrack, Cartrack or Mix Telematics.
  • Experience working with CRM and telematics back-office systems.
• Communication & Soft Skills:
  • Excellent verbal and written communication skills in English.
  • Ability to remain calm, professional and solutions-focused under pressure.
  • Strong coordination and organisational ability.
• Advantageous:
  • Afrikaans or Xhosa language skills.
  • Experience supporting field technicians remotely.

Should you wish to apply please email your CV to [e-mail]

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV in our database for any other relevant roles that may arise.