Telematics Operations Lead

Profile Personnel Ltd; East London; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Profile Personnel Ltd invites applications for a proactive, technically minded professional to oversee technical support, fleet systems administration and client service within a technology-driven environment.

The role requires strong problem-solving, operational efficiency and excellent communication. Experience with CCTV, telematics, MDVR and fleet systems is advantageous for success in this position.

Qualifications

• Experience in technical support, IT, networking, telematics or fleet operations.
• Strong troubleshooting and analytical abilities.
• Excellent written and verbal communication with non-technical clients.
• Ability to explain technical information clearly to clients.
• Strong organisational skills and attention to detail in managing records and queries.
• Leadership, initiative and ability to work independently while contributing to a team.

Responsibilities

• Troubleshoot networking, connectivity and communication issues affecting tracking devices, cameras and related equipment.
• Provide technical support for IP and analogue CCTV systems, MDVR equipment and vehicle monitoring solutions.
• Assist with the integration and troubleshooting of vehicle peripherals, including fuel probes, panic buttons and door sensors.
• Manage and maintain telematics back-office systems, fleet databases and associated technical records.
• Monitor the status, licensing and reporting accuracy of installed units to ensure data integrity and reliable system performance.
• Oversee technical documentation, including installation sign-off sheets, fitment certificates and warranty claims.
• Coordinate technical queries and guide technicians remotely when troubleshooting installations and equipment faults.
• Manage client relationships by responding to technical enquiries, explaining solutions clearly and ensuring queries are resolved within agreed service-level timeframes.
• Take ownership of outstanding issues, prioritise urgent technical faults and follow through until resolution.
• Identify operational challenges, take initiative and contribute to improving processes, service delivery and team performance.

Skills

Tech Support

Networking

Telematics

CCTV

Team Leadership

Customer Service

Documentation

Problem Solving

Tools

MDVR systems

CCTV systems

Vehicle tracking

Job description

Profile Personnel Ltd invites applications for a proactive, technically minded professional to oversee technical support, fleet systems administration and client service within a technology-driven environment.

The role requires strong problem-solving, operational efficiency and excellent communication. Experience with CCTV, telematics, MDVR and fleet systems is advantageous for success in this position.