Field Telematics Support Engineer

Headhunters

Gauteng

On-site

ZAR 420,000 - 700,000

Full time

5 days ago

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Job summary

Headhunters is seeking a technically strong, customer-focused professional with 5–10 years’ experience in automotive or telematics. You will diagnose and resolve issues in commercial vehicle electronic control systems, provide on-site support, and oversee the installation and commissioning of telematics equipment.

The role requires strong English communication, the ability to work independently or in a team, and a proactive, detail-oriented approach.

Qualifications

Matric / Grade 12 required.
Bachelor's degree or higher in Automotive Engineering, Electronics & Electrical Engineering, Automation or a related technical field.
5–10 years' relevant work experience.
Minimum 3 years' experience within the automotive or telematics industry.
Strong understanding of automotive electronic and electrical systems.
Practical knowledge of vehicle CAN protocols.
Hands-on experience capturing and analysing CAN messages.
Proven ability to diagnose and resolve technical issues relating to commercial vehicle electronic control systems.
Experience with telematics units (T-BOX), dash cameras, vehicle tracking systems, or other automotive electronics will be advantageous.
Previous after-sales technical support experience preferred.
Strong customer service and communication skills.
Demonstrated experience engaging with customers and resolving technical issues in a structured manner.
Strong analytical and problem-solving abilities.
Excellent verbal and written English communication skills.
Ability to work independently and as part of a team.
Detail-oriented, proactive, and highly responsible.
Ability to work effectively under pressure in a fast-paced environment.
Strong coordination and interpersonal skills.
Valid Code 8 driver's licence.

Responsibilities

Provide technical support for telematics products in the market.
Troubleshoot and resolve hardware and software-related issues.
Provide after-sales technical support to customers.
Attend to technical issues on-site and in the field where required.
Oversee the installation and commissioning of telematics equipment.
Develop technical solutions and standardised SOP workflows.
Investigate technical issues and provide structured root-cause analysis.
Collect technical data and analyse findings to identify recurring problems.
Communicate technical findings and recommendations to relevant internal departments.
Provide feedback to Research & Development and other stakeholders to support product improvements.
Conduct customer follow-ups and gather feedback regarding product performance and usability.
Identify common customer pain points and high-value technical requirements.
Monitor product performance following deployment.
Track and coordinate the resolution of operational and technical issues.
Assist with after-sales operations and process optimisation.
Support the standardisation of technical and after-sales processes.
Maintain strong customer relationships and ensure a high level of customer service.
Collaborate with internal teams to ensure timely resolution of technical issues.
Complete technical reports and maintain accurate records where required.
Perform any other reasonable duties assigned by management.