Telecoms Operations Manager

Placements24; Bloemfontein; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Salary incentives

Medical aid

Retirement fund

Growth opportunities

Hybrid work model

Job summary

Placements24 in Welkom is seeking a Telecoms Operations Manager to oversee the day-to-day network and service delivery. You will lead a team of operations technicians and engineers, manage resources, and drive process improvements to maintain high standards of service.

The role requires a Bachelor's degree and 5+ years in telecom operations or senior technical roles, proven leadership, ITIL familiarity, and strong organizational and problem-solving skills.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 5+ years telecom operations or senior technical experience.
• Proven leadership and team-management skills.

Responsibilities

• Manage and supervise the daily operations of the network and telecommunications infrastructure.
• Lead, mentor, and develop a team of operations technicians and engineers.
• Develop and implement operational policies, procedures, and best practices.
• Monitor service level agreements (SLAs) and ensure performance targets are met or exceeded.
• Oversee incident management, problem resolution, and change control processes.
• Manage budgets for operational expenses and resource allocation.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Skills

Leadership

Team management

Communication

Problem solving

Education

Bachelor's degree

Job description

About the Role

Our client is looking for a dynamic and experienced Telecoms Operations Manager to oversee their operational activities in Welkom . This role requires a leader who can ensure the efficient and effective day-to-day running of their network infrastructure and service delivery. You will lead a team of technical staff, manage resources, and drive process improvements to maintain high standards of service. This is a significant opportunity to make an impact within the telecoms industry, contributing to service excellence and operational efficiency in the Free State region.

Key Responsibilities

• Manage and supervise the daily operations of the network and telecommunications infrastructure.
• Lead, mentor, and develop a team of operations technicians and engineers.
• Develop and implement operational policies, procedures, and best practices.
• Monitor service level agreements (SLAs) and ensure performance targets are met or exceeded.
• Oversee incident management, problem resolution, and change control processes.
• Manage budgets for operational expenses and resource allocation.
• Collaborate with other departments to ensure seamless service delivery and customer satisfaction.

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 5+ years of experience in telecommunications operations management or a senior technical role.
• Proven leadership and team management skills.
• Strong understanding of telecom network technologies, operations, and service delivery.
• Experience with ITIL frameworks and best practices is advantageous.
• Excellent organizational, communication, and problem-solving abilities.

Benefits

• Attractive salary and performance incentives.
• Comprehensive medical aid and retirement fund.
• Opportunities for professional growth and leadership training.
• A hybrid work model offering flexibility.
• Work within a leading player in the telecoms sector in Welkom .