Remote Telecom Operations Manager

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Salary incentives

Medical & retirement benefits

Home office stipend

Career advancement

Remote work flexibility

Training resources

Job summary

Placements24 in South Africa is seeking a highly organized and experienced Remote Telecom Operations Manager to oversee day-to-day telecom infrastructure operations on a nationwide scale. This fully remote role offers flexibility to work from anywhere in SA and requires strong leadership of dispersed teams to maintain service excellence.

You will drive efficiency, manage budgets and vendor SLAs, and implement best practices for network monitoring, incident response, and performance analysis in a

Qualifications

• Bachelor's degree in Telecommunications Engineering, Computer Science, or related field.
• 5–7 years in telecom network operations management.
• 2+ years in a remote leadership role.

Responsibilities

• Manage and direct all aspects of telecom network operations, ensuring high service availability.
• Lead, mentor, and develop a geographically dispersed team of network operations specialists and engineers.
• Develop and implement operational procedures, policies, and performance metrics to optimize efficiency and service quality.
• Oversee the management of network infrastructure including routers, switches, firewalls, and transmission systems.
• Manage vendor relationships and SLAs to ensure timely and effective support.
• Drive continuous improvement, identify cost-saving opportunities, and implement best practices in network operations.

Skills

Remote team leadership

Telecom tech knowledge

Vendor management

Budget management

Clear communication

Education

Bachelor's degree in Telecommunications Engineering / Computer Science

Tools

Network monitoring tools

Incident management systems

Performance analysis tools

Job description

About the Role

Our client is seeking a highly organized and experienced Remote Telecom Operations Manager to oversee the day-to-day operations of their telecommunications infrastructure. This is a fully remote position, offering the flexibility to work from anywhere within South Africa . You will be responsible for ensuring the seamless functioning of our network, managing operational teams, and driving efficiency improvements. The ideal candidate has a proven history of success in managing complex telecom operations, excels in a remote work environment, and is committed to delivering exceptional service delivery and operational excellence for our customers nationwide, contributing to a culture of autonomy and accountability.

Key Responsibilities

• Manage and direct all aspects of telecom network operations, including monitoring, maintenance, and incident response, ensuring high levels of service availability.
• Lead, mentor, and develop a geographically dispersed team of network operations specialists and engineers.
• Develop and implement operational procedures, policies, and performance metrics to optimize efficiency and service quality.
• Oversee the management of network infrastructure, including routers, switches, firewalls, and transmission systems.
• Manage vendor relationships and service level agreements (SLAs) to ensure timely and effective support.
• Drive continuous improvement initiatives, identify cost-saving opportunities, and implement best practices in network operations.

Requirements

• Bachelor's degree in Telecommunications Engineering, Computer Science, or a related field; relevant experience may substitute.
• 5-7 years of experience in telecom network operations management, with at least 2 years in a remote leadership role.
• Strong understanding of telecommunications technologies, including VoIP, MPLS, Ethernet, and wireless networks.
• Proven experience with network monitoring tools, incident management systems, and performance analysis.
• Excellent leadership, communication, and problem-solving skills tailored for a remote team dynamic.
• Demonstrated ability to manage budgets and vendor contracts effectively.

Benefits

• Competitive annual salary and performance-based incentives.
• Comprehensive medical and retirement benefits.
• Generous home office setup stipend and recurring internet/utility allowances.
• Significant opportunities for career advancement within a growing remote-first organization.
• Full flexibility to work from any location within South Africa.
• Access to online training and professional development resources.