Senior Telecom Network Operations Manager (Remote)

Placements24; Bloemfontein; Híbrido; ZAR 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

highly competitive salary

comprehensive health benefits

generous paid time off

opportunities for professional develop

Descripción de la vacante

Placements24 is seeking a Senior Telecom Network Operations Manager to lead a remote NOC, ensuring availability, performance, and security of a nationwide network infrastructure. You will manage a team of remote engineers, oversee incident response, monitoring, and proactive maintenance strategies.

This role offers the chance to shape the network's evolution, collaborate with engineering, and drive operational excellence from a home office environment with strong leadership responsibilities.

Formación

• Bachelor's degree in CS/IT/Telecommunications or related field; master's preferred.
• At least 8 years in telecom network operations with 3+ years in management.
• Strong knowledge of TCP/IP, BGP, OSPF, routing, switching and firewalls.
• Experience with MPLS, VPNs, and SD-WAN.
• Experience with network monitoring tools: SolarWinds, Nagios, Zabbix.
• Strong ITIL knowledge for incident, problem, and change management.
• Excellent leadership and communication for remote teams; able to perform under pressure.
• Familiarity with cloud networking (AWS, Azure, GCP) is a plus.
• Certs CCNA/CCNP, ITIL Foundation beneficial.

Responsabilidades

• Lead, mentor, and manage a remote NOC team of engineers and technicians.
• Oversee day-to-day network operations for high availability and performance.
• Develop and implement incident management processes to minimize downtime.
• Establish and monitor KPIs for network health and efficiency.
• Manage network monitoring tools, alert systems, and dashboards.
• Create proactive maintenance schedules to prevent failures.
• Collaborate with engineering and deployment teams for smooth transitions.
• Develop and maintain runbooks and operational documentation.
• Ensure adherence to security policies and best practices.
• Manage vendor relationships for tools and support.
• Contribute to capacity planning and long-term network evolution.

Conocimientos

Leadership

Remote team management

Strategic thinking

Communication

Decision making under pressure

Mentoring

Collaboration

Educación

Bachelor's degree in CS/IT/Telecommunications

Master's degree preferred

Herramientas

SolarWinds

Nagios

Zabbix

Descripción del empleo

About the Role

Our client, a leading telecommunications service provider, is seeking an experienced and visionary Senior Telecom Network Operations Manager to lead their remote network operations centre (NOC). This fully remote role is critical for ensuring the continuous availability, performance, and security of our client's extensive network infrastructure. You will be responsible for managing a team of NOC engineers, overseeing incident response, performance monitoring, and proactive maintenance strategies. This is a unique opportunity to leverage your leadership skills and operational expertise from the comfort of your home office, contributing significantly to the company's mission of delivering reliable telecommunications services nationwide. If you are a strategic thinker with a proven track record in network operations management, we encourage you to apply.

Key Responsibilities

• Lead, mentor, and manage a team of remote Network Operations Center (NOC) engineers and technicians.


• Oversee the day-to-day operations of the network, ensuring high availability and optimal performance.


• Develop and implement robust incident management processes to minimize downtime and resolve network issues promptly.


• Establish and monitor key performance indicators (KPIs) for network health and operational efficiency.


• Manage network monitoring tools, alert systems, and reporting dashboards.


• Develop and execute proactive maintenance schedules to prevent potential network failures.


• Collaborate with engineering and deployment teams to ensure smooth transitions of new services and infrastructure.


• Develop and maintain comprehensive operational documentation, procedures, and runbooks.


• Ensure adherence to security policies and best practices across the network infrastructure.


• Manage vendor relationships related to network operations tools and support.


• Contribute to capacity planning and long-term network evolution strategies.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Master's degree preferred.


• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.


• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF), routing, switching, and firewalls.


• Proven experience managing and optimizing complex IP networks, including experience with MPLS, VPNs, and SD-WAN.


• Experience with network monitoring and management tools (e.g., SolarWinds, Nagios, Zabbix).


• Strong understanding of ITIL frameworks and best practices for incident, problem, and change management.


• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.


• Demonstrated ability to make critical decisions under pressure during network outages.


• Experience with cloud networking technologies (AWS, Azure, GCP) is a plus.


• Certifications such as CCNA/CCNP, ITIL Foundation are highly beneficial.

Benefits

• highly competitive salary


• comprehensive health benefits


• generous paid time off


• opportunities for professional development and advancement within a leading telecommunications company

Enjoy the flexibility and autonomy of a remote role while making a significant impact on network operations. Our client provides a collaborative and supportive virtual work environment, equipped with the necessary tools for success. Grow your career with a company committed to innovation and employee well-being.