Telecommunications Support Engineer

Placements24; Soweto; On-site; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Competitive pay

On-the-job training

Diverse tech exposure

Supportive team

Paid time off

Advancement opportunities

Job summary

Placements24 is seeking a Telecommunications Support Engineer in Soweto, Gauteng, ZA. The role focuses on diagnosing and resolving telecom hardware and software issues while delivering exceptional customer service.

You will provide first and second-level support, handle tickets, and collaborate with teams to ensure reliable network operations. A hands-on, team-oriented approach is essential in this dynamic environment.

Qualifications

• 1–3 years of experience in a technical support role, preferably telecommunications.
• Basic understanding of networking concepts (TCP/IP, LAN/WAN).
• Familiarity with telecommunications hardware and software.

Responsibilities

• Provide first and second-level technical support for telecommunications equipment and services.
• Diagnose and troubleshoot hardware and software issues related to voice, data, and video systems.
• Respond to support tickets and service requests in a timely and efficient manner.
• Escalate complex issues to senior engineers or specialized support teams as needed.
• Assist with installation, configuration, and testing of telecommunications equipment.

Skills

Troubleshooting

Customer service

Communication skills

Teamwork

Independent work

Education

High school diploma

Technical diploma or certification

Tools

Ticketing systems

Remote support tools

Job description

About the Role

Our client is seeking a dedicated and technically proficient Telecommunications Support Engineer to join their operational team. This role is based in **Soweto, Gauteng, ZA**, and focuses on providing essential technical support for telecommunications systems and services. You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal disruption to our clients' operations. The ideal candidate has a strong understanding of telecommunications hardware and software, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. This position requires a hands‑on approach and the ability to work effectively in a dynamic support environment within the **Soweto** community. We are looking for individuals who are eager to learn, problem‑solve, and contribute to the reliability of our client's network infrastructure.

Key Responsibilities

• Provide first and second-level technical support for telecommunications equipment and services.
• Diagnose and troubleshoot hardware and software issues related to voice, data, and video communication systems.
• Respond to support tickets and service requests in a timely and efficient manner.
• Escalate complex issues to senior engineers or specialized support teams as needed.
• Assist with the installation, configuration, and testing of telecommunications equipment.
• Maintain accurate records of support activities, resolutions, and system configurations.
• Educate users on the proper use of telecommunications systems and basic troubleshooting techniques.
• Identify recurring issues and contribute to knowledge base articles for common problems.
• Collaborate with other support teams to ensure a seamless customer experience.
• Stay updated on telecommunications technologies and support procedures.

Requirements

• High school diploma or equivalent; technical diploma or relevant certification is a plus.
• 1-3 years of experience in a technical support role, preferably in telecommunications.
• Basic understanding of networking concepts (TCP/IP, LAN/WAN).
• Familiarity with telecommunications hardware (phones, routers, switches) and software.
• Strong problem‑solving and analytical skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems and remote support tools.
• Willingness to work flexible hours, including occasional evenings or weekends.
• Knowledge of VoIP systems is advantageous.

Benefits

• Competitive hourly wage or salary.
• On‑the‑job training and skill development opportunities.
• Opportunity to work with diverse telecommunications technologies.
• Supportive team environment.
• Paid time off.
• Potential for advancement within the organization.