Telecommunications Operations Manager

Placements24; Soweto; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Performance bonuses

Health coverage

Generous PTO with flexible hours

Professional development opportunities

Fully remote work environment

Retirement savings plan

Job summary

Placements24 is seeking an experienced Telecommunications Operations Manager to lead a remote operations team responsible for the stability, performance, and security of the company’s telecom infrastructure. You will guide engineers in monitoring, maintaining, and troubleshooting networks, while implementing best practices and process improvements.

The ideal candidate has 6+ years in telecom operations, strong leadership, and a deep understanding of network technologies and ITIL.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years of experience in telecommunications operations management.
• Proven experience in leading and managing remote teams effectively.
• Strong understanding of network infrastructure, protocols, and telecommunications technologies.
• Experience with ITIL best practices and service management frameworks.
• Excellent leadership, communication, and organizational skills.

Responsibilities

• Lead a remote team of network engineers and technicians.
• Oversee the performance, availability, and security of telecom systems.
• Develop and implement operational policies, procedures, and best practices.
• Manage incident response, troubleshooting and problem resolution.
• Oversee network capacity planning, monitoring and maintenance.
• Collaborate with projects and engineering for new deployments.

Skills

Remote team leadership

Telecommunications operations

Network infrastructure

ITIL / service management

Leadership & communication

Education

Bachelor's degree in CS/Engineering or related

Job description

About the Role

Our client is seeking an experienced and dynamic Telecommunications Operations Manager to lead their remote operations team. This role is responsible for overseeing the day-to-day management of the company's telecommunications infrastructure, ensuring its stability, performance, and security. You will lead a team of skilled professionals in monitoring, maintaining, and troubleshooting network systems, implementing process improvements, and driving operational excellence. The ideal candidate is a proven leader with a strong technical background in telecommunications operations and a passion for managing remote teams effectively.

Key Responsibilities

• Manage and lead a remote team of network engineers and technicians, fostering a collaborative and high-performing environment.
• Oversee the operational performance, availability, and security of all telecommunications systems and infrastructure.
• Develop and implement operational policies, procedures, and best practices.
• Manage incident response, troubleshooting, and problem resolution to minimize service disruption.
• Oversee network capacity planning, performance monitoring, and proactive maintenance initiatives.
• Collaborate with project management and engineering teams to ensure smooth deployment of new services and technologies.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 6 years of experience in telecommunications operations management.
• Proven experience in leading and managing remote teams effectively.
• Strong understanding of network infrastructure, protocols, and telecommunications technologies.
• Experience with ITIL best practices and service management frameworks.
• Excellent leadership, communication, and organizational skills.

Benefits

• Competitive salary and performance-driven bonuses.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off and flexible working hours.
• Opportunities for professional development and leadership training.
• Fully remote work environment with a supportive company culture.
• Retirement savings plan with company contributions.