Remote Senior Telecoms Operations Manager

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Highly competitive salary

Remote work allowance

Health insurance

Career development opportunities

Remote-first culture

Job summary

Placements24 is seeking a Senior Telecoms Operations Manager to lead a distributed, remote team responsible for the company’s telecommunications infrastructure, ensuring uptime, reliability, and service quality.

You will drive operational excellence, implement policies, manage incidents, SLAs, budgets, and collaborate with engineering, support, and sales to deliver outstanding customer experiences in a remote-first environment.

Qualifications

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or a related field.
• 7+ years in telecom operations management, with at least 3 years in a senior leadership role.
• Experience managing geographically dispersed teams and remote operations.
• Strong understanding of telecom network technologies and OSS/BSS.
• Excellent leadership and communication in a remote setting.

Responsibilities

• Lead a remote team of telecom operations specialists and engineers.
• Oversee the operational performance of the telecom network, ensuring uptime, QoS, and adherence to SLAs.
• Develop and implement operational strategies, policies, and procedures to drive efficiency.
• Manage incident response, problem management, and change management processes.
• Collaborate with engineering, customer support, and sales to ensure seamless service delivery.
• Monitor budgets and control costs while maintaining service quality.

Job description

About the Role

Our client is looking for an accomplished Senior Telecoms Operations Manager to lead their operations team in a fully remote capacity. This senior role is responsible for overseeing the day-to-day operational activities of the company's telecommunications infrastructure, ensuring optimal performance, reliability, and service delivery. You will manage a distributed team, drive operational excellence, and implement strategies to enhance service quality and customer satisfaction across all platforms. This is an exceptional opportunity for a seasoned leader to make a significant impact from anywhere, fostering a high-performance culture and driving continuous improvement in a fast-paced, remote-first environment.

Key Responsibilities

• Manage and lead a team of telecom operations specialists and engineers remotely, fostering a collaborative and productive work environment.
• Oversee the operational performance of the telecommunications network, ensuring uptime, quality of service, and adherence to SLAs.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness.
• Manage incident response, problem management, and change management processes to minimize service disruptions.
• Collaborate with other departments, including engineering, customer support, and sales, to ensure seamless service delivery.
• Monitor operational budgets and control costs effectively while maintaining service quality standards.

Requirements

• Bachelor’s degree in Telecommunications, Engineering, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in telecommunications operations management, with at least 3 years in a senior leadership role.
• Proven experience in managing geographically dispersed teams and remote operations.
• Strong understanding of telecom network technologies, service provisioning, and operational support systems.
• Excellent leadership, communication, and interpersonal skills, with a focus on remote team management.
• Demonstrated ability to drive operational improvements and manage complex projects in a remote setting.

Benefits

• Highly competitive salary and potential for annual bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous remote work allowance and home office setup support.
• Opportunities for career advancement and professional development.
• A supportive and dynamic remote work culture that values collaboration and innovation.