Customer Service Representative - Telecoms

Placements24; Benoni; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Health insurance

Fully remote work

Training & development

Supportive team

Job summary

Placements24 seeks a dedicated Customer Service Representative to support clients in Benoni area, handling telecom-related inquiries and resolutions. You will be the first point of contact, delivering solutions and ensuring customer satisfaction, while working remotely.

Ideal candidates possess strong communication skills, experience in customer service, and proficiency with CRM systems. This full-time, remote role offers competitive pay and development opportunities within a supportive team.

Qualifications

• High school diploma or equivalent; some college is an asset.
• Previous experience in customer service, preferably in telecommunications.
• Excellent verbal and written communication skills.
• Proficient with computers and CRM software.
• Strong problem-solving skills and ability to stay calm under pressure.

Responsibilities

• Respond promptly to inquiries via phone, email, and chat.
• Troubleshoot and resolve issues, escalate when needed.
• Educate customers on service features and upgrades.
• Process activations, account changes, and cancellations.
• Maintain accurate CRM records.

Skills

Communication skills

CRM software

Problem-solving

Customer service

Education

High School Diploma

Some college

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their vibrant team, supporting customers in the Benoni area. This role is essential for providing exceptional support and resolving customer inquiries related to telecommunications services. You will be the first point of contact for clients, offering solutions and ensuring their satisfaction with our products and services. This is a fantastic opportunity for individuals with strong communication skills who are passionate about helping people and have an interest in the telecoms industry , working entirely remote.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding services, billing, and technical issues.
• Troubleshoot and resolve customer problems effectively, escalating complex issues to appropriate departments when necessary.
• Educate customers on service features, benefits, and available upgrades.
• Process customer requests, such as new service activations, account changes, and cancellations.
• Maintain accurate records of customer interactions and transactions in the CRM system.

Requirements

• High school diploma or equivalent; some college or post-secondary education is an asset.
• Previous experience in a customer service role , preferably within telecommunications or a related field.
• Excellent verbal and written communication skills.
• Proficiency in using computers and CRM software.
• Strong problem-solving skills and the ability to remain calm and professional under pressure.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Comprehensive benefits package including health insurance.
• Extensive training and ongoing professional development.
• Fully remote work arrangement providing excellent work-life balance.
• Positive and supportive team environment.