Technical Writer u2013 Documentation & localisation

Localization Academy Inc.; South Africa; Hybrid; ZAR 300,000 - 520,000; Full time

Job summary

EPI-USE Labs is seeking a detail-oriented Technical Writer to refine software documentation and in-product help across our products. You will improve clarity, accuracy and tone, work with developers and other teams, and manage translation projects for global users.

You will also apply AI tools to speed workflows and craft efficient, scalable processes. Role combines editing, writing and localisation with a focus on consistent branding and best practices.

Qualifications

• Impeccable English grammar and ability to write in plain language.
• Experience in technical writing, editing and proofreading.
• Technical understanding of software development/IT.
• Experience using AI tools to improve workflows.
• Ability to collaborate with colleagues across functions.
• Bachelor's degree or higher in STEM/CS or equivalent practical experience.
• Proficiency with MS Word and Google Docs.

Responsibilities

• Edit and format complex technical manuals, software guides, articles and related docs.
• Write clear technical content from rough software notes.
• Review and edit in-product help documentation.
• Collaborate with engineers, consultants and managers to update material.
• Review and format non-technical documentation occasionally.
• Ensure text aligns with language style, branding and formatting.
• Manage documentation access and storage.

Skills

English grammar

Technical writing

IT knowledge

AI tools

Cross-functional collaboration

Editing/proofreading

Education

Bachelor's degree in STEM/CS

Tools

MS Word

Google Docs

Microsoft Office

Job description

Role: Technical Writer u2013 Documentation & localisation

Role summary

At EPI-USE Labs, our documentation team writes, edits, reviews and formats technical documentation for EPI-USE Labs products and services. We also manage translations for documentation and in-product text. We aim to help clients, partners and colleagues understand how to use our products effectively.

We need a detail-oriented Technical Writer to refine our technical documents and in-product online help documentation. You will improve clarity, fix grammar, and ensure correct tone. You'll work closely with developers and other teams to keep documentation accurate, while ensuring that text and formatting comply with our in-house language styles, templates and branding. Youu2019ll help manage translation projects for global users. You will also use AI writing tools to speed up workflows and bring new ways of working to an established team.

Key responsibilities

Editing and writing

• Review, edit and format complex technical manuals, software guides, articles, and related documentation for various EPI-USE Labs products.
• Write clear technical content from rough software engineering notes.
• Review and edit in-product help documentation.
• Liaise with software engineers, consultants, and managers in creating and updating material.
• Review, edit and format other non-technical documentation from time to time.
• Ensure that all text matches our preferred language style, and that all documents comply with our branding and formatting styles.
• Manage documentation access and storage.

AI integration

• Use AI text tools to draft, summarise, and translate content faster.
• Review AI-generated text to fix errors, apply corporate styling, and remove robotic phrasing.
• Build, test, and refine AI-assisted workflows for documentation tasks that the wider team can adopt.

Translation and localisation

• Co-ordinate translation projects, both internal AI-driven projects and with global freelance linguists and agencies.
• Work with native-language speakers to ensure that translations are technically accurate, consistent and culturally appropriate.
• Maintain glossaries and writing style guides for different languages and regions.

Required Skills And Qualifications

• Logical and analytical mindset, with an impeccable grasp of English grammar, and the ability to write in plain language.
• Experience in technical writing/editing and proofreading.
• Technical skills with exposure to software development and IT.
• Experience of using AI tools for improving workflows.
• Ability to collaborate with colleagues in different functional areas and levels.
• Bachelor's degree or higher in a STEM or similar technical field like Computer Science, or in another field but with equivalent practical technical experience.
• Experience with Microsoft Office and the Google Suite, especially MS Word and Google Docs.

The following would be an advantage

• English as your mother tongue and first language.
• Additional qualifications or accreditation for writing or editing English.
• Ability to understand Afrikaans and/or fluency in another language.
• Past involvement in localisation or managing multilingual workflows.
• Exposure to SAP software.
• Creating custom AI shortcuts or AI agents.
• Knowledge of markup languages (like Markdown or HTML).

About EPI-USE Labs

With over 42 years of experience, EPI-USE Labs is a global company providing software solutions and managed services to over 1,900 clients across 50 countries. We help our clients transform their SAPu00ae landscapes, and optimize the performance, management and security of their SAP and SAP SuccessFactorsu00ae systems. We simplify and speed up landscape and test data management, enable data security, privacy and compliance, provide efficient cloud solutions and managed services, deliver effective HCM solutions and much more.

EPI-USE Labs has an inspirational culture, values which keep us connected and a central focus on our clients.

EPI-USE Labs is a member of Group Elephant, which employs over 4,200 people and is largely employee-owned. Group Elephant also owns and funds a non-profit entity called Elephants, Rhinos & People (ERP) focusing on the preservation of at-risk elephants and rhinos through the economic upliftment of rural people in areas adjacent to these threatened species.

For more information, visit epiuselabs.com.

At a glance

Essential experience: Bacheloru2019s degree (or higher)

Location: Pretoria, South Africa (hybrid: office and remote)

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