Technical Writer – Documentation & localisation

Achieve Regulatory Compliance; South Africa; On-site; ZAR 320,000 - 520,000; Full time

Job summary

EPI-USE Labs is seeking a detail-oriented Technical Writer to refine technical documents and in-product help content. You will improve clarity, fix grammar, and ensure alignment with branding and language styles. You will also coordinate translation projects with global linguists and agencies.

You will work with developers and other teams to keep documentation accurate, while using AI tools to speed up workflows and introduce new processes within an established team.

Qualifications

• Bachelor’s degree or higher in a STEM or similar technical field
• Experience in technical writing/editing and proofreading
• Experience with AI tools to improve workflows
• Ability to collaborate with colleagues across functions
• Exposure to software development/IT
• Strong English grammar and plain-language writing
• English as mother tongue is an advantage

Responsibilities

• Edit, write, and format complex technical manuals, software guides, articles, and related documentation
• Write clear technical content from rough software engineering notes
• Review and edit in-product help documentation
• Liaise with software engineers, consultants, and managers to create and update material
• Review, edit, and format other non-technical documentation as needed
• Ensure text matches our language style and branding
• Manage documentation access and storage
• Support AI-assisted workflows and translation/localisation efforts

Skills

Technical writing

Editing

Proofreading

English grammar

AI tools

Cross-functional collaboration

Education

Bachelor’s degree in STEM or Computer Science

Tools

MS Office

Google Docs

Job description

Role: Technical Writer – Documentation & localisation Role summary At EPI-USE Labs, our documentation team writes, edits, reviews and formats technical documentation for EPI-USE Labs products and services. We also manage translations for documentation and in-product text. We aim to help clients, partners and colleagues understand how to use our products effectively. We need a detail-oriented Technical Writer to refine our technical documents and in-product online help documentation. You will improve clarity, fix grammar, and ensure correct tone. You'll work closely with developers and other teams to keep documentation accurate, while ensuring that text and formatting comply with our in-house language styles, templates and branding. You’ll help manage translation projects for global users. You will also use AI writing tools to speed up workflows and bring new ways of working to an established team.

Key responsibilities

Editing and writing Review, edit and format complex technical manuals, software guides, articles, and related documentation for various EPI-USE Labs products. Write clear technical content from rough software engineering notes. Review and edit in-product help documentation. Liaise with software engineers, consultants, and managers in creating and updating material. Review, edit and format other non-technical documentation from time to time. Ensure that all text matches our preferred language style, and that all documents comply with our branding and formatting styles. Manage documentation access and storage.

AI integration

Use AI text tools to draft, summarise, and translate content faster. Review AI-generated text to fix errors, apply corporate styling, and remove robotic phrasing. Build, test, and refine AI-assisted workflows for documentation tasks that the wider team can adopt.

Translation and localisation

Co-ordinate translation projects, both internal AI-driven projects and with global freelance linguists and agencies. Work with native-language speakers to ensure that translations are technically accurate, consistent and culturally appropriate. Maintain glossaries and writing style guides for different languages and regions.

Required Skills And Qualifications

Logical and analytical mindset, with an impeccable grasp of English grammar, and the ability to write in plain language. Experience in technical writing/editing and proofreading. Technical skills with exposure to software development and IT. Experience of using AI tools for improving workflows. Ability to collaborate with colleagues in different functional areas and levels. Bachelor's degree or higher in a STEM or similar technical field like Computer Science, or in another field but with equivalent practical technical experience. Experience with Microsoft Office and the Google Suite, especially MS Word and Google Docs. The following would be an advantage English as your mother tongue and first language. Additional qualifications or accreditation for writing or editing En