Technical Support Specialist I (6-month contract)

Capitec; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A banking institution in Bellville is seeking a dedicated individual for a technical support role. You will provide 2nd Tier support to branches and resolve technical queries efficiently. Ideal candidates should have experience in IT service delivery, knowledge of hardware and network support, and possess a relevant IT qualification. Emphasis on analytical and communication skills is crucial for success in this position.

Qualifications

• 1-2 years of experience in IT service and technical support delivery.
• IT Branch support experience or Branch champion experience.
• Basic hardware, software, and network support experience.

Responsibilities

• Provide comprehensive 2nd Tier technical support to bank branches.
• Conduct thorough root cause analysis for technical issues.
• Ensure efficient operation within agreed service level agreements.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Education

Certification in Information Technology - Computer Science

Tertiary qualification in Information Technology - Technical Support

Job description

Overview

Apply By: We are on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support delivery capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software and network support experience.

Ideal:

• 2+ years of experience in an IT service delivery capacity.
• Working in a service / client engagement environment.

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software and network support principles
• Troubleshooting and root cause analysis

Ideal:

• Banking systems
• Conflict management skills

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.