Remote Technical Support Specialist

Placements24; Upington; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Professional growth and training

Health, dental, and vision insurance

Collaborative remote culture

Job summary

Placements24 in Upington is seeking a Remote Technical Support Specialist to join our distributed team. You will provide advanced remote support for users worldwide from your home office. You will diagnose complex hardware, software and network issues, document solutions, and assist with deployments.

The role emphasizes ITIL practices, strong communication, and a customer-focused mindset. This fully remote position offers flexibility, competitive benefits, and opportunities for certifications

Qualifications

• 3–5 years of experience in technical support with remote focus.
• Strong knowledge of Windows, macOS, Linux, networking basics.
• Proven troubleshooting of complex issues and clear documentation.
• Excellent communication and customer service skills.
• Familiarity with ITIL, ticketing systems, and remote management tools.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft) encouraged.

Responsibilities

• Provide advanced remote technical support to end-users via phone, email, and ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate critical issues with detailed documentation.
• Create and maintain technical documentation and FAQs.
• Assist in deployment and configuration of new hardware and software.
• Monitor system performance and identify potential issues proactively.

Skills

Remote support

Technical troubleshooting

Customer service

Documentation

Effective communication

Time management

Education

CompTIA A+

CompTIA Network+

Microsoft Certified

Tools

Remote management tools

Ticketing systems

ITIL processes

Job description

About the Role

Our client is actively seeking a highly skilled and motivated Remote Technical Support Specialist to become a key member of their distributed technical support team. This role is integral to providing advanced technical assistance and ensuring seamless operation of our systems for users globally. You will be responsible for diagnosing complex technical issues, providing effective solutions, and maintaining high levels of customer satisfaction, all from your home office. This is an exceptional opportunity for experienced IT professionals in or near Upington who are seeking a fully remote position and thrive on solving challenging technical problems.

Key Responsibilities

• Provide advanced technical support to end-users remotely via phone, email, and ticketing systems.
• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Escalate critical issues to senior engineers or relevant departments with detailed documentation.
• Create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides.
• Assist in the deployment and configuration of new hardware and software.
• Monitor system performance and proactively identify potential issues.

Requirements

• Minimum of 3-5 years of experience in a technical support role, with a strong focus on remote assistance.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common business applications.
• Proven ability in troubleshooting complex technical problems and providing effective solutions.
• Excellent communication, documentation, and customer service skills.
• Experience with remote management tools, ITIL frameworks, and ticketing systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly desirable.

Benefits

• Competitive salary and comprehensive benefits package.
• Fully remote work arrangement offering ultimate flexibility and autonomy.
• Opportunities for professional growth, advanced certifications, and training.
• Health, dental, and vision insurance coverage.
• A collaborative and innovative remote work culture focused on continuous improvement.