Technical Support Specialist

JVR Software; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Smollan is seeking a frontline technical support specialist to help users of STANLIB's digital platform. You will troubleshoot issues, guide users, and ensure a smooth, high-quality user experience across our proprietary tools.

Join a diverse team and support a range of platforms, channels, and integrations, delivering timely responses and clear resolutions to keep our digital services running smoothly for customers and colleagues in Johannesburg.

Qualifications

• Provide frontline technical support for digital platforms and tools.
• Resolve technical queries and maintain user experience.

Responsibilities

• Provide timely support and troubleshooting via phone, email, chat for platform users.
• Prioritize and escalate issues to appropriate teams when needed.

Skills

Technical support

Troubleshooting

Customer service

Tools

CRM systems

Job description

At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

Job Summary

Role is to provide frontline technical support and troubleshooting for digital platforms and tools used targeted users. This role effectively supports STANLIB’s digital platform and investment offering through resolving queries and maintaining superlative user-experience on proprietary digital platforms.

Key Responsibilties:

• Provide timely support and troubleshooting via phone, email, chat for technical issues experienced by platform users.
• Prioritize and escal【...]-**