Digital Platform Support Specialist

JVR Software; Johannesburg; Presencial; ZAR 250.000 - 350.000; Jornada completa

Descripción de la vacante

Smollan is seeking a frontline technical support specialist to help users of STANLIB's digital platform. You will troubleshoot issues, guide users, and ensure a smooth, high-quality user experience across our proprietary tools.

Join a diverse team and support a range of platforms, channels, and integrations, delivering timely responses and clear resolutions to keep our digital services running smoothly for customers and colleagues in Johannesburg.

Formación

• Provide frontline technical support for digital platforms and tools.
• Resolve technical queries and maintain user experience.

Responsabilidades

• Provide timely support and troubleshooting via phone, email, chat for platform users.
• Prioritize and escalate issues to appropriate teams when needed.

Conocimientos

Technical support

Troubleshooting

Customer service

Herramientas

CRM systems

Descripción del empleo

Smollan is seeking a frontline technical support specialist to help users of STANLIB's digital platform. You will troubleshoot issues, guide users, and ensure a smooth, high-quality user experience across our proprietary tools.

Join a diverse team and support a range of platforms, channels, and integrations, delivering timely responses and clear resolutions to keep our digital services running smoothly for customers and colleagues in Johannesburg.