Senior Electronic Security & Support Specialist

iStaff Recruitment; Cape Town; Remote; ZAR 180,000 - 300,000; Full time

Job summary

iStaff Recruitment is seeking a dedicated Technical Support Specialist to join a fully remote support team. You will provide timely technical assistance to customers, diagnosing hardware, software, and network issues, and guiding users through step-by-step solutions.

The ideal candidate is patient, detail-oriented, with strong problem-solving skills and excellent communication abilities, capable of explaining complex technical concepts to users with varying levels of expertise.

Qualifications

• Experience providing technical support via phone, email or chat.
• Ability to diagnose hardware, software and network issues.
• Strong communication skills for varying levels of technical expertise.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through installation, configuration, and troubleshooting processes.
• Document customer interactions, issues, and resolutions in a ticketing system.
• Escalate complex technical issues to appropriate internal teams when necessary.

Skills

Technical support

Communication skills

Problem solving

Customer service

Attention to detail

Tools

Ticketing system

Remote support tools

Job description

• What Senior Electronic Security Support Specia...

Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their fully remote support team. This role is vital in providing timely and effective technical assistance to customers, resolving hardware, software, and network issues. You will be the first point of contact for users facing technical challenges, diagnosing problems, and guiding them through step-by-step solutions. We are looking for a patient, detail-oriented individual with strong problem-solving abilities and excellent communication skills, capable of explaining technical concepts to users with varying levels of technical expertise. As part of a remote-first company, you will have the flexibility to work from anywhere while being an integral part of our customer support operations. This position is ideal for someone passionate about technology and helping others.

About the Role

Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their fully remote support team. This role is vital in providing timely and effective technical assistance to customers, resolving hardware, software, and network issues. You will be the first point of contact for users facing technical challenges, diagnosing problems, and guiding them through step-by-step solutions. We are looking for a patient, detail-oriented individual with strong problem-solving abilities and excellent communication skills, capable of explaining technical concepts to users with varying levels of technical expertise. As part of a remote-first company, you will have the flexibility to work from anywhere while being an integral part of our customer support operations. This position is ideal for someone passionate about technology and helping others.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through installation, configuration, and troubleshooting processes.
• Document customer interactions, issues, and resolutions in a ticketing system.
• Escalate complex technical issues to appropriate internal teams when necessary.
• Maintain a high level of customer