Platform Support Engineer – Financial Services

Smollan; Johannesburg; Presencial; ZAR 300.000 - 480.000; Jornada completa

Descripción de la vacante

Smollan in Johannesburg seeks a frontline technical support specialist to troubleshoot digital platforms and tools used by our investment-focused users. You will resolve queries and maintain a superior user experience across proprietary platforms.

The role requires clear communication, strong problem-solving, and the ability to translate technical concepts for non-technical users, with a customer-service mindset and willingness to continuously learn in a dynamic financial services environment.

Formación

• Strong diagnostic and problem-solving abilities.
• Excellent written and verbal communication skills.
• High attention to detail and process orientation.
• Customer service orientation with ability to explain technical concepts to non-technical users.

Responsabilidades

• Provide timely support via phone, email, or chat for technical issues faced by platform users.
• Prioritize and escalate complex problems to appropriate teams.
• Maintain high first-call resolution and user satisfaction.
• Update knowledge bases, user guides, FAQs, and support documents.
• Collaborate with business and technology teams on feature rollouts and upgrades.
• Investigate root causes and provide recommendations for improvements.

Conocimientos

Diagnostic skills

Communication skills

Attention to detail

Customer service orientation

Educación

NQF 05 Certificate in Business/Finance/Consumer Behaviour

Bachelor's degree in Investments/Finance/Consumer Behaviour

Descripción del empleo

Smollan in Johannesburg seeks a frontline technical support specialist to troubleshoot digital platforms and tools used by our investment-focused users. You will resolve queries and maintain a superior user experience across proprietary platforms.

The role requires clear communication, strong problem-solving, and the ability to translate technical concepts for non-technical users, with a customer-service mindset and willingness to continuously learn in a dynamic financial services environment.